Job description
Front Office Administrator
Healing Motion Physical Therapy is seeking a full-time Front Office Administrator to join our team. Healing Motion was established in 2005. It is an outpatient private practice that is locally owned and operated, serving the communities of Philomath, Corvallis, North Albany, and Salem.
Healing Motion boasts 45-minute one-on-one appointments with a Doctor of Physical Therapy. We prioritize continuity of care, scheduling patients with the same therapist throughout their episode of care. We are manual therapy focused and expect our team to efficiently deliver measurable results our patients can see and feel.
Our mission is to serve our community, moving them to excel in health, wellness, and life. Our values are based off 1 Peter 4:10 – “As each one has received a gift, minister it to one another, as good stewards of the manifold grace of God.”
1. Love - serve and steward; surprise and delight; wash other people’s feet
2. Growth - personal excellence
- Mind – intellectual and emotional (knowledge, understanding, self-worth)
- Body – physical and financial (health)
- Soul – spiritual and social (relationships characterized by love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control)
3. Grace - we were first loved; we should not cast the first stone
Our values cannot be over-emphasized. It is through this filter that we make decisions and evaluate the performance of our team members. Our therapists and support staff are expected to exemplify these values personally, in the way they interact with patients, and in the way they treat one another. This is what sets us apart from all the other clinics you might be looking at.
We are looking for someone that would be a good cultural fit and represent our values! If you are funny, that is a bonus.
Healing Motion offers a competitive pay. Full-time employees are eligible for health, dental and vision benefits. We are open M-F 8:00am - 6:15pm, no weekends.
Employee will perform physical therapy services consisting primarily of, but not limited to, the following duties:
Conform to the policies, procedures, standards, and regulations established by Healing Motion Physical Therapy (HMPT).
Perform insurance verifications to ensure patients are eligible to be treated.
Schedule patients, ensuring that all referrals are scheduled in a timely manner and that patients are scheduled for the plan of care recommended by their therapists in coordination with therapists’ and patients’ availability.
Work to achieve a full census by tracking cancellations and filling openings with wait-listed patients, moving up evaluations, calling new referrals, or collaborating with the treating therapist for other alternatives.
Greet patients and assist them with the check-in and check-out process including collecting payments, helping them with relevant paperwork, and reviewing financial obligations.
Accurately input patient demographic, insurance, and appointment information into the electronic medical record (EMR).
Perform a variety of clerical tasks including, but not limited to, transmitting and receiving faxes, answering phones and taking messages, scanning, printing, tracking referrals, and maintaining the supplies list.
Order supplies and inventory.
Setup equipment and modalities as instructed by treating therapists, including assisting patients with their warmups.
Prepare and clean treatment rooms and gymnasium.
Assure laundry is clean and distributed appropriately.
Keep front office and common area clean and tidy, including routine deep cleaning and equipment cleaning and maintenance.
Perform opening and closing procedures.
Assist back office with insurance authorization submission and tracking.
Complete monthly exclusions tracking.
Assist with special projects assigned by the Office or Clinic Manager.
Complete expense reports weekly, or more often as necessary.
Assist back office with business metric reports including provider metrics, financial metrics, marketing metrics, referral metrics, and location metrics.
Participate in front office hiring process including job posting, screening, interviewing, collaborating with clinic supervisor regarding offer, offer presentation, and onboarding.
Lead training and development of front office team members, including leading weekly front office staff meetings and completing performance reviews.
Meet weekly with clinic supervisor.
Create and manage front office schedules.
Assist with planning and coordinating marketing initiatives.
Promote the business of HMPT through patient experience, referral relationships, and community involvement.
Perform all other services designated in the Front Office Key Result Areas (KRAs).
Go to our website, www.healingmotionpt.com, to find out more about us.
Interested applicants, please email your cover letter and resume to our Human Relations & Brand Coordinator, Tiara. Thank you SO much for considering us!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- No nights
- No weekends
COVID-19 considerations:
Yes, we are following all CDC and OSHA mandates for medical practices related to COVID precautions.
Education:
- High school or equivalent (Required)
Experience:
- front office: 2 years (Required)
- medical: 1 year (Required)
Work Location: In person
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