Job description

This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area; and ensuring club pick up orders are filled. Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness. Completes accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for proper register operation; creating and interpreting financial analysis reports; assisting with accounting-related investigations; preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office; and maintaining confidentiality and accuracy of financial and personal information. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges. Competencies An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Leads Fax/Click 'n Pull Operations - Seeks out Members who need help and shares accurate Fax/Click 'n Pull program information with them. Provides Fax/Click 'n Pull services, fills Member orders, follows up on out of stock products, and completes reports in a timely manner, serving as a resource to others regarding Fax/Click 'n Pull services. Reports Member issues and problems with Fax/Click 'n Pull program service procedures, and communicates them to Management with ideas for corrective action. Ensures Fax/Click 'n Pull equipment and supplies are working properly, and uses these practices in own work. Technology - Proactively identifies members who need help, actively engages them, and assists them with Technology services and items. Models and helps others with technology services. Identifies shrink opportunities and problems with products, services and work areas, and takes steps to fix the problem. Properly maintains equipment and ensures products are organized and stocked in correct ways, and promptly fixes any problems. Training - Follows applicable laws and regulations when working with Associate personnel files and other sensitive and confidential files. Advises associates on training policies, schedules, and procedures when asked to do so. Identifies associate training needs, tracks required training course attendance, and coordinates new associate orientation and training in a timely manner. Reports complaints and problems related to training schedules or completing training requirements. Accounting Operations - Helps Associates understand and apply financial guidelines and related laws and regulations when reconciling, tracking, and reporting financial transactions, and does the same in own work. Identifies others who need help and shares correct information with them on accounting practices and principles. Advises others on how to properly record and reconcile financial data, track register audits and chargebacks, and secure accounting files, and does the same in own work. Identifies loss risks and incorrect or inefficient accounting practices and processes, and Job Description Member Team Lead Published On 08/26/2019 This job description supersedes all prior descriptions Page 1 of 4 SMFH12571 reports them with ideas for corrective action. Customer/Member Centered: Satisfy the Customer/Member - Uses information and feedback to determine customer/member expectations. Works with others to exceed customer/member expectations. Seeks out ways to improve customer/member service. Teaches others how to find and use resources to respond to customer/member requests. Planning and Improvement: Plan for and Improve Team Performance - Plans work based on business priorities and explains to others what is needed to get work done. Identifies and oversees the tasks needed to reach goals. Looks for and suggests ways to improve performance and results. Influence and Communicate: Communicate and Promote Commitment - Gives the information needed to gain support for ideas or plans. Builds trusting relationships and works with others to reach goals. Shares clear priorities and work practices with others. Prepares written work that is accurate and complete. Communicates in a respectful and professional manner. Adaptability: Adapt to Requirements - Adapts to changing demands and business needs. Encourages and embraces change, even when others hesitate. Builds the knowledge and skills to handle challenges and tasks. Sets an example for others when implementing changes (for example, readily carries out improvement efforts, handles change-related issues). Shows support for, commitment to, and trust in changes. Judgment: Make Informed Choices - Makes timely and effective decisions, even when information is not clear. Identifies and uses policies, procedures, and guides to make the right choices. Uses resources, data, tools, and facts to set priorities and make informed decisions. Identifies what might be a problem and corrects it or clearly describes it to those who can correct it. Execution and Results: Oversee Work and Get Results - Makes sure work is completed to expectations. Executes plans and manages own and others' time so that priorities are met. Gives others the support and information they need to get results. Organizes tasks and makes sure they are completed on time. Ethics and Compliance: Oversee Performance to Ethical Standards - Clearly explains policies and procedures and teaches others how to act in accordance with them. Guides associates on how to use the highest standards of integrity and ethics in their work. Helps managers find and correct ethical and legal problems. Treats all associates fairly and with respect. Talent: Provide Information and Feedback - Guides and teaches associates on how to perform their work. Assigns tasks to associates and provides the tools they need to carry them out. Gives clear, constructive feedback on performance to associates and leaders. Recognizes associates for their positive contributions. Shows concern for associates and is available to meet with them. Looks for and follows up on developmental opportunities. Physical Activities The following physical activities are necessary to perform one or more essential functions of this position. Observes associate, customer, or supplier behavior. Enters and locates information on computer. Presents information to small or large groups and individuals. Communicates effectively in person or by using telecommunications equipment. Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer. Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Visually locates merchandise and other objects. Visually inspects equipment. Reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance. Visually verifies and reads information, often in small print. Stands for long periods of time. Work Environment Working in the following environment is necessary to perform one or more of the essential functions of this position. Moves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets. Moves over sloping, uneven surfaces such as the parking lot, building perimeter, receiving bays, sections of the facility which have temporary cracks, or areas under repair. Job Description Member Team Lead Published On 08/26/2019 This job description supersedes all prior descriptions Page 2 of 4 SMFH12571 • • • • • Moves over slippery surfaces in the work area as well as other areas that may become slippery during inclement weather. May work with substances that require special handling Works in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions. Works varying shifts as required. Entry Requirements Minimum Qualifications 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience. Must be 18 years of age or older. Preferred Qualifications 1 year’s supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others. 6 months experience leading a front-end team. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University Job Description Member Team Lead Published On 08/26/2019 This job description supersedes all prior descriptions Page 3 of 4 SMFH12571 Signature I have read and understand the essential functions for this position and certify that: I have the ability to perform the essential functions of this position either with or without a reasonable accommodation. I do not have the ability to perform the essential functions of this position either with or without a reasonable accommodation. Associate/Applicant Printed Name Associate/Applicant Signature Date Job Description Member Team Lead Published On 08/26/2019 This job description supersedes all prior descriptions Page 4 of 4 SMFH12571

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Waldorf, MD: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail Managers: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person

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