Job description

The Front Desk Receptionist will respond to and expedite all incoming and outgoing calls from a multi-line, phone system. Receptionist also greets customers and guests and ensures they are directed appropriately to the right Department/Staff. Receptionist will perform other administrative and clerical duties as assigned by supervisor/management.

In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all “customers” in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.

Competencies Needed:

· Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.

· Customer-Focus -Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.

· Resourcefulness – Finds ways around obstacles or lack of resources; addresses potential problems and obstacles with a high degree of professionalism and in a way that aligns with the company’s strategy.

· Team player – Prioritizes team over self. Works well with peers and supervisors.

· Internal Drive & Urgency –Demonstrates a strong desire to achieve and be proactive.

Essential Job Duties & Responsibilities:

· Answer ALL incoming calls while at front desk; including transferring calls, taking messages, and providing high quality customer service as required.

· Efficiently and accurately use of office equipment, including fax machine, copier, postage meter, and computer.

· Monitors National Weather Service (NWS) daily and notifies all staff in case on an emergency by dialing 0000.

· Greet all visitors in a friendly manner (smile, say hello) and professionally notifies the host(s) of their arrival.

· Provides support to the mailroom staff and other departments when there is excess Admin work.

· Be present & visible in the home office 5 days/week (M-F), 8 hours/day. Exceptions to this need prior approval from your direct Manager/Supervisor.

· When there is down time (no visitors in the lobby), make outbound calls to vendors, area restaurants, etc. to obtain information on employee discounts, opportunities for giveaways, etc. Other Duties as assigned by Management (i.e., filing, assist with Recruiting administrative tasks as needed, set up/clean-up for Employee Appreciation events, Reception coverage, etc.).

· Employees who will provide back up for reception breaks/lunches and days out are as follows:

1. HR Assistant

2. Administrative Assistant

3. HR Supervisor (EE Team)

4. Executive Assistant to CEO

*Note: No other staff/departments should be used for reception coverage.

Education Requirements:

· High School Diploma or equivalent required; College degree beneficial.

Physical & Environmental Requirements:

· Fast-paced, high-volume professional environment with frequent interruptions.

· Proficient use of office equipment including computers, copiers, fax machines and multi-line telephones.

· Ability to communicate effectively via spoken, written and electronic means.

· Ability to stand or sit for extended periods of time.

Zynex Offers Exceptional Benefits (Full-Time Roles):

· Premium starting pay (starting $21/hour).

· Health, dental, & vision insurance.

· 401k with company contribution.

· 8 paid holidays + up to 2 additional floating holidays (1 every 6 months).

· 3 weeks Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.

· Annual LinkedIn Learning subscription to facilitate employee skill and competency development.

· Health & wellness bonus up to $50/month.

· Frequent opportunities for role transitions and advancements.

· Weekly employee appreciation activities/perks.

· Up to $75/month reimbursement for community volunteer hours.

· Employee product discounts.

Note:

· This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

· Talk with your Supervisor if you’re interested in a role transition within the company. Please keep in mind that certain criteria must be met for approval. (add “and typically occur after at least 6 months tenure with Zynex”)

· **Employees are held accountable for all duties of this job**

Zynex Medical is an Equal Opportunity/Affirmative Action employer

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Englewood, CO 80112: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

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