Job description

Job description

Please review the shift days and hours prior to applying...

POSITION: Receptionist

REPORTS TO: Guest Services Supervisor

STATUS: Hourly – Part Time

RATE: 10.00 HOURLY -

Monday - Thursday 7:00am - 2:30pm (31 hours)

OVERVIEW: The Receptionist represents Coalition for the Homeless as the first impression of the agency to all volunteers, visitors and Coalition guests. The position of Reception requires a high degree of professionalism, commitment and adaptability in order to effectively uphold the Coalition’s values and maintain an environment of dignity, respect and cooperation.

QUALIFICATIONS:

· The Volunteer Assistant must possess at least a high school diploma or GED.

· Excellent customer service experience is a must.

· Understanding of homeless or low income population is desirable.

· Must be proficient in written and verbal communication.

· The ability to effectively serve a very diverse population with aptitude in the areas of conflict resolution, critical thinking and problem solving.

· Must be willing to work flexible hours based upon needs of the agency, which may include evenings, weekends and holidays.

· Experience with multi-line phone system preferred.

· Proficient in Microsoft Word, Excel and Outlook.

· Bi-lingual candidates and Veterans are encouraged to apply.

PRIMARY DUTIES:

· Provide appropriate assistance and/or information to guests, visitors, volunteers and donors.

· Greet all persons as they enter the building in a professional manner.

· Screen all individuals requiring access beyond the lobby and monitor badges for Coalition guests.

· Answer phones and route them to the proper individual or department.

· Assist all volunteers with sign-in at kiosk station and direct them to the assigned location.

· Correctly log all in-kind donations received, provide copy of receipt to donor and thank them for their gift.

· Assist with the distribution of mail for guests.

· Attend staff meetings as required.

· Perform any and all other duties as assigned by supervisor.

The Coalition for the Homeless of Central Florida is an Equal Opportunity Employer. The Coalition does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.”

Job Type: Part-time

Pay: $10.00 per hour

Job Type: Part-time

Pay: $10.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

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