Job description

• Front Desk Agent Responsibilities:

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

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• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines

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• Collaborate with other hotel departments to provide an exceptional experience to each guest.

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• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

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• Provide information about the hotel and local area, and offering our full range of upscale hotel amenities and services.

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• Maintain confidentiality of all guests and hotel information

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• Exhibit attention to detail in order to ensure security of guest room access.

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• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.

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• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner

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• Resolve guest issues and completing special requests. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

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• Generate, print and distribute daily and weekly reports

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• Resolve discrepancies on the room status report with Housekeeping

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• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

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• Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

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• Must have excellent communication, phone, and hospitality skills

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• A flexible schedule is necessary for this position, including ability to work days, nights, weekends and holidays.

Job Types: Full-time, Part-time

Salary: $8.00 to $10.00 /hour

COVID-19 considerations:
We are accepting In-Person application only at the Hotel address.

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Phone

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity

Job Types: Full-time, Part-time

Pay: $9.00 - $12.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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