Job description

Delta Hotels by Marriott Anaheim/Garden Grove is searching for a Front Desk Agent! Our ideal candidate is self-driven, punctual, and reliable! Our friendly Front Desk Agents provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

Job Duties include but not limited to:

· Greet and interact with guests in a warm, friendly and professional manner

· Provide highest level of service by anticipating, listening attentively, and responding promptly to guests needs

· Promptly handle guest service requests and guest complaints to meet and exceed guest expectations

· Work in cooperation with other departments to ensure a positive guest experience

· Use computer system to make reservations, check-in and check-out hotel guests, process payments

· Perform tasks such as answering phones, maintain a cash drawer, operate office equipment

· Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs

Other Duties: Please note this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the artist for this job. Duties, responsibilities and activities may change at any time with or without notice

Required Skills and Experience

· Exceptional customer service skills

· Strong oral communication and interpersonal skills

· Strong attention to detail

· Ability to work effectively and efficiently in a fast-paced setting

· Previous hospitality industry experience preferred but not required

· Opera experience is a plus

· Bilingual is a plus

Qualifications

· Front Desk Agent experience in a hotel or a related field preferred.

· College course work in related field helpful

· High school diploma or equivalent required

Marriott.com/SNADE

We are looking forward to reading your application - Thank you for your interest.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• After school
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Work Location: In person

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