Job description

Job description

Are you Ready to part of a World Class Team in Hospitality?

The award winning Comfort Inn Williamsburg is looking for compassionate individuals with excellent customer service. We are dedicated to the individual growth of out team members so they can focus on delivering excellent service to our guest.

Come!! Be a part of a team dedicated to you.

Responsibilities

Registers guests and assigns rooms. Accommodates special requests whenever possible.

· Assists in pre-registration and blocking of rooms for reservations.

· Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures

· Understands room status and room status tracking.

· Knows room locations, types of rooms available, and room rates.

· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

· Processes guest check-outs.

· Posts and files all charges to guest, master, and city ledger accounts.

· Follows procedures for issuing and closing safe deposit boxes.

· Uses proper telephone etiquette.

· Uses proper mail, package, and message handling procedures.

· Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

· Attends department meetings.

· Coordinates guestroom maintenance work with the engineering and maintenance division.

· Reports any unusual occurrences or request to the manager or assistant manager

· Knows all safety and emergency procedures. Is aware of accident prevention policies.

· Maintains the cleanliness and neatness of the front desk area.

Skills

• Ability to work independently and remain motivated
• Works well with others in a team-oriented environment
• Time management skills
• Professionalism
• Attention to detail

Job Types: Full-time, Part-time

Salary: From $12.00 per hour

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Williamsburg, VA 23185: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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