Job description

POSITION SUMMARY:

Oversees all guest services operations, including front desk, reservations, PBX, Good through knowledge of property management software (PMS) or hotel reservation software.

GSM DUTIES AND RESPONSIBILITIES:

• Trains new Guest services department personnel.
• Answers letters of inquiry regarding rates and availability.
• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
• Maintains a detailed knowledge about the hotel's services and hours of operations.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
• Check guests in and out, including preparation of guest bills and authorizing payments.
• Responsible for cash handling including float and banking.
• Dealing efficiently with day to day billing and guest service queries.
• Report anything considered a health and safety hazard.
• Using information available, plan and control both the preparation of future shifts and effective communication to the team.
• To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
• Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
• Lobby duty plays a key role in the success of the movement of our guests around the hotel.
• Prevent abuse and/or destruction of hotel property.
• Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
• Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
• Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.
• Good understanding about the Property management software (PMS).
• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

***Unfortunetly we do not offer health insurance for this position***

Job Type: Full-time

Pay: From $37,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Evening shift

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Jacksonville, FL 32216: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

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