Job description
The Freedom Federal Credit Union Difference
Freedom Federal Credit Union believes that a great member experience begins with a great employee experience. We value our employees not just for their talent, but also for the difference they make to our members and the Baltimore and Harford County communities we serve. We strive to help our employees live up to their fullest potential, and, with that in mind, provide each of them a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We’re looking for people to join our team, who share our vision and passion to make a positive financial impact on our members’ lives. If you’re ready to take the next step, join Freedom to truly make a difference.
The primary role of the Financial Services Representative is to provide superior member service and interact with members by responding to inquiries about products and services. The Financial Services Representative also handles complaints and questions, works the sales/service desk as well as perform teller functions daily. Responsibilities include promoting credit union products and services, recording member interactions and transactions, receiving and/or disbursing of funds, opening accounts, accepting loan applications, processing loan disbursal's and deposits to share, share draft (checking), and other savings accounts. Additionally, the FSR is responsible for processing loan payments and transfers between accounts, and handling disputes from members regarding transactions on their accounts. This position complies with all federal, state, and organizational policies, procedures and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC). Maintenance of confidentiality of current, past, and potential members and their personal and financial information is a must.
Requirements:
• High school diploma or GED.
- Must have independent Transportation.
- One-two years related experience and/or training; or equivalent combination of education and experience.
- Excellent oral and written communication skills, Including excellent active listening skills.
- Ability to read and comprehend instructions, correspondence and memos.
- Knowledge of principles and practices for providing customer service.
- PC literate with a working knowledge of Word and Excel.
- Must meet the requirements of the S.A.F.E. Act and be registered in the Nationwide Mortgage Licensing System and Registry (NMLS).
- Notary Public or ability to be commissioned as a Notary Public in the State of Maryland.
COMPANY INFORMATION:
Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford and Baltimore Counties. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in Harford and Baltimore Counties. To learn more, visit freedomfcu.org.
Freedom provides employees with competitive compensation, an excellent benefit package that includes medical, dental, an employer matching 401(K) Plan, generous paid time off, life insurance, short term and long-term disability insurance, tuition reimbursement, and career advancement opportunities.
Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Veteran status and will not be discriminated against on the basis of disability.
If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.
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