• Support for Billing Call Center, Patient Account Reps and Front Desk for RCM related questions
• Inform patient of their payment options including budget plan, care credit, credit card, cash, check etc. that best fits the patient’s need
• Setup new budget/payment plans
• Review and process patient hardship applications

• Prepare estimates for all procedures, notify patient of financial responsibility, and collect payment prior to procedure.
• Notify practice when efforts to pre-collect have been unsuccessful.

Additional Duties

• Maintains patient confidentiality standards for both medical and financial information
• Communicates patient information to assure confidentiality (includes proper documentation, discussing patient information with other staff in an appropriate environment and documents patient’s or family’s response to teaching interventions)
• Interacts with all patients, families, visitors and fellow employees in a mature, responsible manner to ensure a positive and professional facility environment (maintains confidentiality, fosters positive and professional environment, diffuses/resolves conflicts through communication, accepts constructive criticism and gives suggestions in a professional manner, considers age specific needs in communication.
• Effective communication (internally and externally) to ensure proper handling of the patient’s account. Excellent communication skills are required when dealing with the patient or patient’s family
• Ability to review all patient account information in systems and explain to patient in a concise manner
• Keeps job related skills current through facility and other training programs.
• Participates in any facility compliance program.
• Participates in loss prevention by protecting company assets and maintaining a safe environment.
• Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.
• Adheres to facility standards of business conduct.

• High school diploma or equivalent.
• Medical office financial counseling, collections, or billing experience
• Must be self-directed and able to work with minimal direction.
• Must be detail oriented with good organization skills and able to maintain accuracy while meeting daily deadlines.
• Ability to organize time well.
• Effective communication skills, both oral and written.
• Able to work well with numbers.
• Effective positive interpersonal and customer relation skills via telephone and face-to-face interaction.