• Applicants must have active driver’s license and vehicle.
• Travel between sites is required.
• Mileage is reimbursed.
• Windows troubleshooting and reimaging are required
• Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
• Coordinate with client end users on expectations, schedule of availability, and process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery Incidents and Requests
• Update asset management information for assets receiving services -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
• Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globally impact the end user environment
• Continuously improve both individual and team technical skills and knowledge through knowledge share

• Minimum of three years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
• Minimum of three years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications
• Minimum of three years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support, IMAC-D
• Minimum of three years’ experience in End user support-Desktop support-Citrix, VPN, Antivirus and SCCM Client -Wise Client, Sonic Wall, Cisco, F5 VPN, etc.
• Minimum of three years experience in on-site hands-on Field Services in an SLA environment

• A+ certification desired, but not required.

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Augusta
Job Segment: Technical Support, Consulting, User Experience, Cloud, Cisco, Technology