• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

Responsibilities

• Maintain a close and highly responsive relationship to the day-to-day activities of the technicians, subcontractors, and residential service coordinators to facilitate the service and COM requirements for the location assigned.
• Adjust technician's schedules as needed to complete all work requests in a timely manner. Develop and support technicians.
• Assist in the coordination of technician training, truck stock inventories, vacation planning, and company meetings.
• May be responsible for duties of Maintenance Technicians, Service Order Coordinators, COM coordinators and other Field Supervisors in their absence or
• Perform Quality Control checks for service request process for technician and subcontracted work to ensure time and quality expectations are met.
• Perform Quality Control checks throughout the COM process for technician and subcontracted work to ensure time and quality expectations are met.
• Perform Service Order Coordination, which includes investigating resident complaints and resolving when possible, as well as coordinating subcontractor work and schedule specialty work to be performed outside of the normal appointment system.
• Scope and identify tasks required for COM, including estimating time and cost to complete repairs and contractor work.

Requirements

• High school diploma or GED equivalent.
• 3-5 of relevant work experience.
• Less than 1 year of supervisory experience.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Excellent customer service skills.
• Outstanding organizational and administrative skills.

Preferred Qualifications

• Vocational or technical training.
• CAMT certification, HVAC certification, or CFC certification.
• Experience with various computer systems, including web-based applications, Microsoft Office Suite, and property management software (Yardi, OneSite, etc.).