Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

JOB SUMMARY:

The Field Operations Training Coordinator is responsible for facilitating, developing, designing, maintaining and executing learning activities and training programs for the Field Operations department, with a focus on improving the efficiency and quality of work for all Smart Home Pros. You will work under the direction of the Field Operations Training Manager to provide input into the overall training program and strategy. You will collaborate with business leaders, internal partners, field leadership and Smart Home Pros to create an innovative and effective program that instills a culture of learning and growth.

RESPONSIBILITIES:

• Facilitate, develop, manage, track, and improve training programs such as new hire training, welcome and onboarding, continuing education, manager training, and train the trainer. This includes person and virtual training sessions, pilots, completion tracking, broad support and maintenance.
• Assist in tracking and improving the new hire experience, attrition, and satisfaction.
• Basic content design and development in collaboration with stakeholders, subject matter experts and our instructional design team.
• Collaborate with leaders, other trainers, and internal partners to understand the business and organizational needs to find solutions to create a better learning experience.

• Manage, present, and report on training related projects to internal clients, stakeholders, and business partners.
• Create and analyze training and performance reports to drive improvement and completion.
• Ensure that employees are compliant and up to date with all required training.
• Drive accountability and performance by taking an innovative and active approach to all learning activities and programs to drive key metrics.
• Attend field and leadership meetings to provide training support, gather feedback, and deliver training, as needed.

• Be well-versed and in sync with business needs, values, and goals.
• Participate in evaluations of training and content delivery, based on feedback and industry standards and best practices in collaboration with business leaders.
• Spend up to 2 days in the field with Smart Home Pros to install and service our equipment and interact with customers.
• Collaborate with field leaders and back-office support to effectively identify potential solutions and risks.
• Will be cross trained on support systems such as the LMS, reporting, training intake process, instructional design (Rise), etc.

REQUIREMENTS:

• Experience in security and/or home automation is a plus.
• Bachelor's degree or equivalent experience recommended.

• Proactively searches out ways to make improvements and increase efficiency.
• Solid project management skills – self motivating, does not require much oversight.
• Clear communication skills – ability to present to and clearly communicate with upper management with ease.
• Takes the lead on the intake process for training requests.
• Clearly understands and implements the basics of the ADDIE model.

• Is a critical thinker and problem solver.
• Proficient with MS Office, especially PowerPoint.
• Experience in facilitating live and virtual training sessions.
• Experience with Articulate Rise a plus.
• Effective communication and presentation skills.

• Basic LMS administration experience a plus.
• Solid technical aptitude.
• Experience designing, creating, and managing training programs and projects.
• Knowledge of various learning and communication styles.
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment.

• Strong organizational, analytical, and business skills including basic project and program management.
• Ability to manage and maintain multiple tasks and responsibilities with a high degree of quality
• Knowledge and understanding of operations a plus.

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.