• Develop a deep understanding of concepts, features & use-cases
• Develop a full understanding of each customer's unique business needs
• Strategize and help guide enterprise customers throughout implementation and beyond
• Develop individual implementation plans for each client based on their business needs
• Manage the implementation project team through execution and operational readiness
• Train customers on best practices and functionality
• Conduct quarterly business reviews with customers to identify opportunities for improvement
• Build and maintain strong relationships with key customer contacts
• Write articles and create videos around best practices, learnings, and more
• Identify and lead initiatives that will improve the customer experience, increase retention, increase efficiency, and/or decrease costs
• Become a product champion and help nurture and grow our customer community

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

• 3+ years of relevant work experience in customer-facing Enterprise SaaS Account Management, Implementation, Technical Support, Consulting, and/or Project Management role
• Exceptional facilitation and presentation skills
• Experience selling into a variety of industries: retail, healthcare, manufacturing, construction
• Excellent verbal and written communication skills; you'll be on the phone with and emailing clients every day
• Experience in modern Web tools, concepts, and processes
• Experience training or teaching users about product usage and/or best practices
• Strong organizational, prioritization, and time management skills
• Ability to comprehend and explain technical concepts, especially to non-technical people
• Ability to diagnose complex issues and recommend the most effective solutions
• Ability to simultaneously manage several projects
• An obsession with providing the best-in-class Customer Experience

Our digital work hub product enables enterprise companies to empower and engage with their desk and frontline employees by giving them all the tools they need in a unified, intuitive interface. We have been recognized as a leader in the intranet and communication spaces by analysts like Gartner, IDC, and Forrester, and work with hundreds of high-profile clients such as the YMCA, PetsMart and Pep Boys. As digital hubs continue to become a requirement for modern companies, we are well-positioned to grow quickly shortly, and the right candidate is someone with a can-do attitude that is ready to grow with us!

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Opportunity to work at growing company with a close knit team!
• Work directly with CEO