Endpoint Specialist 1, Library IT, University Of Cincinnati Libraries
Job description
Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL
Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.6 billion and its endowment totals $1.9 billion.
Job Overview
Provide end user technology support at all levels including endpoint systems, applications, enterprise desktop management, daily operations, support, and maintenance. Ensure the secure and efficient operation of the endpoint devices and associated equipment and infrastructure by receiving, documenting, imaging and deploying, while also actively participating in the resolution of end-user incidents and requests.
Essential Functions
- Provide PC/workstation support for hardware and systems software interfaces; maintain and support hardware and software for stand-alone systems; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems.
- Configure equipment for end users, performing or ensuring proper installation of cables, operating systems, or appropriate software; re-install damaged or deleted software; troubleshoot errors in system operations and related networks; troubleshoot errors in system operation and initiate repairs;perform software and hardware modifications; configure media components.
- Provide Tier 2 technical support to university colleagues and contractors, both remote and on-site.
- Provide operational support for assigned application systems including but not limited to testing, patching, applying updates, etc.
- Supervise the co-ops and student assistants that work in UCL IT Services.
- Contribute to UCL’s exploration of emerging instructional technologies, such as VR/AR and immersive applications.
- Carry out a broad range of service requests by providing information to fulfill requests or enable resolution; investigates support incidents/requests (cases) in order to provide diagnosis, ensure problem ownership and promote end-user satisfaction and allocates unresolved issues as appropriate.
- Contribute to creation and updating of system documentation & support articles for a variety of audiences.
- Assist with maintenance of UC Libraries’ technological equipment inventory and manage equipment taken out of service.
- Provide ad-hoc end-user training for application systems that maximize their ability to utilize system capabilities, features, and other resources.
- Participate in larger, long-term projects, such as assisting with execution of the desktop replacement cycle and/or activities related to enterprise software migration.
- Ensure strict adherence to documented departmental Service Level Agreements (SLA) and Operational Level Agreements (OLA).
- Perform related duties based on need. This job description can be changed at any time.
Required Education
- Associate's Degree in Computer Science, Information Technology, Computer Engineering or related field.
- Two (2) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Required Trainings/Certifications
Valid driver's license with an acceptable record.
Additional Qualifications Considered
- Effective project management skills as well as strong commitment to innovative and responsive customer service.
- Communication and customer service skills are a significant consideration.
- Teamwork, time management, and a desire for continuous improvement.
- Experience with MECM and Jamf.
- Familiarity with emerging and innovative technologies in areas such as AR, VR, AI, information management, cyber security, data analytics.
Physical Requirements/Work Environment
- Sitting - Continuously
- Repetitive hand motion (such as typing) - Continuously
- Hearing, listening - Continuously
- Talking - Continuously
- Standing - Often
- Walking - Often
- Bending - Often
- Stooping - Seldom
- Climbing stairs/ladders - Seldom
- Kneeling, squatting - Often
- Crouching - Seldom
- Reaching overhead - Often
- Pulling, pushing - Often
- Lifting - up to 20 pounds - Often
- Lifting - up to 50 pounds - Seldom
Compensation and Benefits
UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.
- Competitive salary range dependent on the candidate's experience.
- Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
- Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
- Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
- Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
- Tuition remission is available for employees and their eligible dependents.
- Enjoy discounts for on and off-campus activities and services.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.
REQ: 90972
SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN
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