Job#: 1301396

Job Description:

Apex Systems is looking to hire an IT Support Specialist for one of our clients in Fair Lakes, VA!

If you're interested in applying, please send an updated resume to Vicci at vmorabito@apexystems.com

Title: Entry Level Helpdesk Technician

Contract Pay Rate: $17.00 / Hourly Rate

Location: Fair Lakes, VA

Contract Type: Long Term Contract

Job Description

• Use support desk incident tracking systems
• Create and manage incident (issue) tickets, provide caller with ticket number and estimated resolution time
• Verify that software/equipment is properly configured and network connectivity is operational and correct connected to the network
• Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues
• Escalate issues as needed to next Tier support
• Conduct follow-up to ensure issue is resolved and ticket is closed
• Use ordering system to order and track replacement parts
• Learn to re-configure CPU/laptop based scanning systems and web-based configuration systems
• Provides technical support to business area management and staffs for personal computer systems software, hardware, and network connectivity. Installs, configures and troubleshoots desktop systems, workstations, and network connectivity issues.
• Accountable for asset management of the information technology hardware.
• May assign and maintain user passwords for specialized software.

Requirements:

• Must be open to working any of the days mentioned in the schedule
• Some form of IT Knowledge
• Must have lived within the U.S. for the last 5 Years

MUST be able to work any of the following Hours of Operation:

• Monday - Friday: (6:00am - 7:00pm)
• Saturday: (6:00am - 2:00pm)
• Sundays/Holidays: (5:00am - 12:00pm)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Employee Type:
Contract

Location:
Fairfax, VA, US

Job Type:
Engineering and Technicians

Date Posted:
October 26, 2022