(salary to be commensurate with qualifications)

Answers emergent and non-emergent telephone and text calls in an enhanced 911 environment. Provides pre-arrival instructions on medical calls. Performs data entry and retrieval within multiple computer systems. Trains new personnel as necessary.

• Answers emergent and non-emergent telephone calls on a multi-line phone system; answers text calls through approved web-based service provider. Interviews callers, prioritizes and documents information, and ensures timely notification to the appropriate agency.
• Provides emergency medical pre-arrival instructions when appropriate.
• Enters and monitors calls for service utilizing Computer Aided Dispatch System (CAD) for numerous law enforcement agencies, fire departments, and several individual County departments. Maintains handwritten cards in the event of a CAD failure.
• Provides investigative support through data entry/retrieval in CAD, NCIC/CCIC, the records management system, and the jail management system. Conducts searches for warrants, driving status, vehicle registration, and criminal histories; relays information to appropriate personnel.
• Operates and performs routine equipment checks on telephone recording systems. Coordinates repairs to systems as needed.
• Provides new hire training.
• Provides courtroom testimony as required.
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Must be honest, truthful, trustworthy, and possess a high degree of personal integrity.
• Knowledge of geographical locations within El Paso County and outside agencies, their responsibilities, and jurisdictional boundaries preferred.
• Ability to use computer and telephone systems utilized in the emergency dispatch environment.
• Ability to monitor multiple computer systems and telephone systems.
• Ability to effectively handle varying degrees of stress in a multitude of emergency and non-emergency situations.
• Must be multi-task oriented with the ability to execute complex oral and written instructions.
• Ability to communicate with the general public, law enforcement personnel, and outside agencies in a professional and courteous manner during time of extreme stress and time constraints.
• Ability to type a minimum of 40 words per minute and pass pre-employment testing which includes an auditory typing test.
• Ability to work in a fast-paced, high-stress environment.
• Maintain regular and punctual attendance.

Required Education and Experience:

• High school diploma or equivalent education.
• Any equivalent combination of related education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

• Minimum of one year emergency call taking experience.

Licenses/Certificates:

• Must possess and maintain a valid driver's license.
• International Academy of Emergency Medical Dispatch Certification preferred.
• Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.

Pre-Employment Requirements:

• Must pass conditional post offer background investigation, motor vehicle record check, drug screen, hearing and vision test, and truth verification examination.

Duties are performed in a high stress, indoor emergency dispatch environment. Operations are 24 hours per day, seven days per week, including weekends and holidays. Must be able to work shift work and varying schedules to include holidays, weekends, and overtime. Prolonged periods of standing or sitting may be required. Must adhere to the standardized dress code policy.