Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients' needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered

Job Summary:

The EHR Support Analyst will apply knowledge of informatics to assist in the design, development, and ongoing modification of computerized health care systems.

Duties/Responsibilities:

• Works closely with departments to optimize workflows through system implementations, enhancements, upgrades, and onboarding.
• Trains employees on systems and best practices.
• Acts as a Subject Matter Expert and a liaison to IT for assigned areas; provides daily support to EHR application users and maintains member managed system setup via ticket maintenance and resolution.
• Follows through to ensure final resolution of problems, recommending longer-term solutions when appropriate and communicating back to the individual reporting the problem.
• Translates identified gaps into documented tickets and works with vendor IT on resolution.
• Facilitates the two-way flow of communication for establishing and maintaining understanding between Information Technology (IT) and NOAH departments.
• Participates in the development of policies and procedures for area(s) of responsibility.
• Applies experiential and informatics knowledge (technical and process) to help deploy new system implementations and/or functionalities, as well as evaluate and optimize system utilization and workflows in alignment with the organizations mission and vision.
• Works to ensure that health information systems enhance quality, patient safety, efficiency, and supports population health in addition to patient engagement.
• Designs, develops, selects, tests, implements, and evaluates new or modified informatics solutions, data structures, and decision-support mechanisms to support patients, health care professionals, and their information management and human-computer and human-technology interactions in health care contexts.
• Develops or implements policies or practices to ensure the privacy, confidentiality, or security of patient information.
• Documents current processes to establish a baseline for developmental improvements of future workflows.
• Analyzes, recommends and assists with implementing new and improved moderately complex processes and workflows related to the clinical and non-clinical Health Information Systems interfaced applications.
• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
• Performs other related duties as assigned.

The above job responsibilities describe the general nature and level of work to be performed. It does not restrict managements right to assign or re-assign duties at any time.

Benefits are available for both full-time and part-time employees!

Benefits include:

• Medical Coverage
• Prescription Drug Coverage
• Dental Coverage
• Vision Plans
• Tuition Reimbursement Program
• Paid Time Off (PTO)
• Paid Holidays
• Retirement 403(b) plus company match
• Pet Insurance

MUST RESIDE WITHIN THE STATE OF ARIZONA.

Required Skills/Knowledge/Abilities:

• General knowledge of the healthcare industry, computer science, informatics, and patient care.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or GED required, Associate or higher degree in Computer Science or related field preferred.
• 2+ years of experience working in healthcare industry utilizing clinical information systems including electronic health records in an ambulatory and/or operational setting required.
• 3+ years of experience with information systems, clinical software, EHR (Epic) and other computer applications required.
• 3+ years of healthcare industry experience preferred.

MUST RESIDE WITHIN THE STATE OF ARIZONA.