Position Summary: The Dispatcher provides expertise in Customer Service activities in a way that assures the customers’ expectations are consistently and satisfactorily achieved, and decisions are based on supporting the business objectives. This position is responsible for analyzing customer requirements and assigning/scheduling equipment as needed.

ESSENTIAL FUNCTIONS:

• Manage weekly payroll for all hourly employees.
• Primary customer contact at the day to day level during a rental engagement.
• Manage the daily dispatch of all equipment and activities of the drivers for the branch.
• Assign equipment and/or operators ensuring the most economical and quickest methods are utilized.
• Create work tickets in TCR and assigned to the appropriate driver.
• Audit and approve completed tickets in TCR to insure driver has completed the ticket.
• Maintain good communications with customers.
• Review and prepare weekly payroll and utilization reports.
• Strive to continuously improve the level of company profitability, understand impact of rental transactions, labor efficiency and their effect on profitability.

ADDITIONAL RESPONSIBILITIES:

• Insures that all Company Policies and Procedures are followed precisely for the management of the rental equipment fleet.
• Additional responsibilities as directed by Management Team
• Insures the accuracy of the branch's rental/sales paperwork through research, resolution, and reconciliation of any discrepancies in systems used for parts, merchandise, and fleet inventory.
• Insure timeliness of all rental fleet activities and reporting.
• May assist in the coordination of rental fleet Cycle Counts and Physical Inventories.

Coordinate equipment transfers between divisions as needed to meet customer demand

ADDITIONAL RESPONSIBILITIES:

• Insures that all Company Policies and Procedures are followed precisely for the management of the rental equipment fleet.
• Additional responsibilities as directed by Management Team
• Insures the accuracy of the branch's rental/sales paperwork through research, resolution, and reconciliation of any discrepancies in systems used for parts, merchandise, and fleet inventory.
• Insure timeliness of all rental fleet activities and reporting.
• May assist in the coordination of rental fleet Cycle Counts and Physical Inventories.
• Coordinate equipment transfers between divisions as needed to meet customer demand