Job description
The Bill Howe Family of Companies is a San Diego-based family-owned and operated plumbing, heating and air conditioning, restoration and flood services company. Since its inception in 1980, Bill Howe Plumbing, Inc. strived to be San Diego's most reliable plumbing company. Through high quality work and competitive pricing, Bill Howe Plumbing not only became a company of success stories, but also grew into one of San Diego's largest commercial and residential property services companies.
Bill Howe is currently hiring for a Dispatcher/Customer Service Representative.
Responsibilities:
- Schedule and coordinate all service call as they are received.
- Dispatch service technicians.
- Debrief service technicians after completion of each call, when applicable.
- Maintain dispatch board/technicians schedule.
- Contact customers with a "Parts pending" status as parts are received for scheduling.
- Follow up on all estimates.
- Follow up with customer for scheduling "go with estimates."
- Answer phones if call volume exceeds customer service capacity.
- Ability to understand technician skill set and ability to dynamically dispatch.
- Proficient in San Diego zip codes
- Handle changes in policies.
Qualifications:
- Minimum of 1 to 2 years Plumbing/HVAC/Restoration dispatching experience required
- Call center experience preferred.
- Strong computer skills required
- Ability to effectively communicate via email, phone calls, and text with customers, technicians and management.
- Ability to type 45+ words per minute
- Bilingual preferred
Core Competencies:
- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Demonstrated accuracy and productivity in a changing environment with constant interruptions.
- Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
- Ability to exercise strict confidentiality in all matters.
Mobility:
Primarily sedentary, able to sit for long periods of time.
Physical Requirements:
Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.
Environmental Conditions:
Usual office setting.
Bill Howe Plumbing, Heating & Air is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 245-5469.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.