Position Title: Dispatcher Salary/ Hourly: Salary

General Summary

Sunbelt Forest Products is seeking an energetic, detail-oriented candidate to be a part of our operations team. Must be safety conscious, able to work in an office environment, and communicate clearly and effectively.

Requirements Knowledge

• Must be at least 18 years of age
• Bachelors Degree (preferred) or a high school diploma or equivalent with experience (1 year)
• At least one year of dispatch experience (preferred)
• Excellent communication and organizational skills
• Excellent time management, communication and organizational skills
• Working knowledge and proficiency in the use of computer and business software, including Microsoft applications (Excel, Word, Outlook and Teams)

Conduct

• Safety Conscious
• Team player and goal oriented
• Leads by example: positive attitude, punctual and reliable
• Looks for ways to improve productivity and department results

Skills and Abilities

• Ability to work in a safe manner and participate in safety initiatives
• Ability to work effectively on a team and support a positive collaborative culture
• Ability to work in a fast-paced and diverse environment
• Ability to work autonomously
• Ability to gather and analyze data to support data-driven decisions
• Ability to gather information and problem-solve effectively
• Ability to follow specific instructions and directions
• Ability to communicate effectively in all encounters
• Ability to work effectively with others

• Ability to work at a fast pace within time constraints

Principal Duties and Responsibilities

• Scheduling drivers to make freight deliveries or picking up shipments.
• Communicating with customers about freight details, delivery, or pickup times.
• Answer incoming phone calls from drivers and/or customers.
• Planning pre-determined routes and accommodating route changes as needed.
• Preparing dispatch documents, as well as processing freight bills.
• Maintaining records of dispatched calls as well as delivery and pickup times.
• Organization and the ability to Multi-Task a must
• Be able to work independently
• Customer Service (check in drivers, weigh loads, print BOL, back up as needed)
• Transparent communication with teammates to ensure consistent application of organizational policies and best practices.
• Accuracy in all areas of record keeping and data entry.
• Use problem solving skills to resolve day-to-day issues that arise in a way that maintains the high standards established by our organization.
• Use our systems to help identify ready shipments and schedule those for delivery.
• Consciously strive to utilize the most dependable and cost-effective carriers to maintain the high standards of on time performance.
• Communicate with various departments through phone calls, email, and in person interactions in a respectful collaborative manner.
• Understand rates by carrier and lane. Use our systems to insure we are using the best fit carriers.
• Adjust schedule as needed to accommodate emergency loads, while understanding the impact it has on the rest of the team.

Sunbelt Forest Products is a leading manufacturer of high-quality pressure treated lumber headquartered in Bartow, Florida, with plants in Rockledge, FL., Louisville, AL., Athens, AL., Ringgold GA., Thomaston, GA., Moneta, VA., Mosheim, TN., Hampton, VA., Fairless Hills, PA., and Greeneville, TN. We specialize in providing products that hold up to the harsh tropical climates of Florida, the Southeastern United States, and the Caribbean. We are committed to creating value for consumers and conserving forests by extending the life of wood and wood products.
We are proud to be an EEO/AA Employer, maintain a drug-free workplace and offer competitive salary and benefits (health, dental, vision, paid vacation, and Holidays, 401(k) plan with matching contribution, company sponsored and additional voluntary life insurance, short and long-term disability). Prospective employees will receive consideration without discrimination because of race, color, creed, sex, age, national origin, handicap, or veteran status. Candidates for employment will be subject to testing to determine the presence of illegal controlled substance(s) in their system.