At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance
• Potential for remote work & flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts

Job Responsibilities

40% Membership Growth-Proactively engage with Membership product vendors and AAA National to introduce new Member products. Manage current products and support the implementation and execution of all Member services. Collaborate with department stakeholders to produce and communicate standard operating procedures. Ensure training and tools are planned to meet sales goals and Member needs. Contribute to Membership strategy as the Membership ambassador to the BI team for Membership reporting and analysis. Responsible for Membership forecasting and annual planning in alignment with marketing.

20% Communication- Develops and effectively delivers timely communication with reporting that drives Membership engagement and accountability for all sales channels.

20% Innovation- Proactively Identify and introduce product and sales improvements that improve efficiency, add Member value, and increase profitability. Collaborate with Club leadership to improve the sales and service process. Engage stakeholders from all channels aligning support to achieve sales and retention of Membership and Membership product revenue growth. Collaborate with the Business Intelligence (BI) team to consolidate and design reporting for sales channel teams to drive proactive inbound and outbound sales activity with individual and team level accountability. Support BI in the interpretation of sales analysis for sales operations and department leaders.

20% Leadership- Identify, recruit and retain top performing employees; manage non-performing employees in accordance with company policy. Manage with the intent to motivate, train and develop. Provide timely, constructive feedback regarding progress of work and performance. Make well informed decisions, demonstrate initiative, use sound judgment, exhibit autonomy, and execute.

Job Responsibilities

• Strong Microsoft Office knowledge and PC skills.
• Excellent interpersonal and organizational communication skills; specifically, the ability to communicate complex ideas and issues in a simple and straightforward manner.
• Proficiency in sales leadership competencies: managing the sales process, pipeline management, public speaking and presentation skills, business development, and responsiveness.
• Demonstrated ability to lead, motivate, engage and energize a large team across Western and Central NY region.

Experience

• 10 year(s): Experience in sales or product operations; with at least 7 years’ experience in management.

Education

• Bachelors or better in Business Administration or related field