Join Springwell as Director of Information Technology!

POSITION DESCRIPTION

The Director of IT will be responsible for overseeing all IT-related staff and activities, including the infrastructure of technical operations for the agency. The Director will work towards achieving business goals, minimizing security risks, increasing user satisfaction across the agency, and maintaining all operations and systems while also organizing and directing the day-to-day activities within the department and managing all IT team members. Travel between our two office locations in Waltham and Marlborough will be expected as needed for the role.

To be successful in this role, you will need strong technical and interpersonal skills along with excellent written and verbal communication skills. As a Director, you will be responsible for supervising IT-related staff, providing timely feedback on performance, training new staff, and overseeing all technology operations including the maintenance and support of hardware and peripherals, data systems, printing/scanning devices, networking, and audio-visual and communication systems to ensure effective agency operations.

QUALIFICATIONS

• Bachelor's Degree and at least 5 years' related work experience required.
• At least 2 years' supervisory experience preferred.
• Experience supporting staff across multiple office locations including remote work setups preferred.
• Experience in analysis, implementation, and evaluation of IT solutions and their specifications.
• Solid understanding of computer hardware, peripherals, and networking.
• Strong project management skills and ability to multi-task while maintaining accountability for deadlines and goals.
• Excellent cross-functional collaboration and communication skills with a proactive approach to problem-solving and process improvement.
• A reliable car, current driver's license and safe driving record.

GENEROUS BENEFITS

• 3 weeks of vacation in first year
• Birthday off
• 13 paid holidays
• 3 paid personal days
• 15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
• Health & dental insurance with employer contribution
• Life and long-term disability insurance at no cost to employee
• Flexible Spending Plan
• Employee Assistance Plan
• 401K Retirement Savings Plan w/ employer contribution
• Mileage reimbursement
• Flexible Work Options available after 4 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4 day work week, 4.5 day work week, telecommuting work option, remote work option
• Employee referral bonuses
• Free parking
• Commitment to promoting from within

COMPANY PROFILE

At Springwell, we are dedicated to our mission. For more than 40 years, our staff has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.

We are also committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each, and every member of our staff. At Springwell we are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.

Throughout the COVID-19 pandemic, Springwell has remained open and operational. We have continued to provide in-home services to individuals in a safe manner based on our consumer directed philosophy. We have also created a hybrid work model for staff that seeks to balance the needs of the agency with flexibility for staff.

We believe in and are looking for new staff who embrace:

• Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
• Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
• Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

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