About EverService

EverService Holdings, LLC is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company goes to market with vertically-integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, and Nexa Healthcare. With over 700 employees, EverService is headquartered in Phoenix, AZ with additional locations in Camarillo, CA, Richmond, VA, Charlotte, NC and Austin, TX.

The Role

This role is dedicated to our Alert Communications business unit. The Director of Account Management will provide leadership and guidance to a team of remote account growth professionals in the U.S. and will be responsible for achieving established sales team goals. The Director of Account Management will focus on customer retention and revenue growth for the organization. The Director will be responsible for teams’ management of the entire customer relationship and life cycle of the sales process including pipeline management and development, service/product presentations and demonstrations, proposal development and submission, negotiations and contracting.

What You’ll Do

• Lead and mentor a team of sales professionals in identifying, qualifying, developing, and closing opportunities within existing accounts for software products and services.
• Oversee team’s sales activity and ensures a full pipeline of activity is consistently maintained for the region.
• Develop and execute a business plan and sales strategy for the sales team that ensures tactical penetration and attainment of sales quotas for account management.
• Manage tight, organized sales processes with quality forecasting and operational performance.
• Develop compelling value propositions based on ROI cost/benefit analysis.
• Execute against the major milestones of the sales process.
• Be responsible for revenue growth and customer retention.
• Serve as a main point of contact for the escalation of customer service issues and maintain high levels of customer satisfaction and loyalty with customers.
• Manage account and contact information through the entire sales lifecycle process using Salesforce.com; ensure that the sales team maintains detailed account profiles and prepares sales and activity reports as required.
• Remain highly knowledgeable of company’s products and target industries to facilitate sales efforts.
• Promote, market, speak, and highlight company’s success in the market through market experience.
• Interact with cross-functional business leadership teams including Finance, Product Management, Customer Service, and Engineering.
• 25% travel may be required
  

• Minimum of 10 years’ experience selling Total Value of Ownership at the C-level or to business owners
• Minimum of 5 years’ experience managing a field sales team, driving upsells and cross sells to existing clients
• Experience in sales to law firms with established relationships (not required)
• Understanding of legal marketing practices and mass tort marketing a plus
• Knowledge of business software applications industry and/or business-to-business background
• Proven sales leadership, self-starter, driven mentality, determination and a verifiable track record of increasing sales, revenue, and profitability within a sales organization
• Strong leadership skills with an entrepreneurial spirit
• Proven track record in hiring, training, setting, and tracking goals, and making a sales team independently productive
• Excellent consultative and competitive sales skills that leverage both strong metrics driven processes and relationship-driven techniques
• Track record and success in selling high value, long lead time enterprise value services
• Proven track record of meeting and exceeding sales quota
• Outstanding presentation, facilitation, communication, and negotiation skills
• Outstanding customer-focused account management skills
• Mature sales execution capabilities and experience