1. CLIENT SERVICES- necessary to meet overall agency goals and provide supports to management and program staff: 75-90%

• Orients new residents to program, site, and geographic area as needed
• Performs initial intake with clients upon entry to shelter and reviews program/site rules and responsibilities
• Reviews emergency procedures with clients upon arrival, including evacuation routes and any critical family needs (e.g., food, diapers, medicine)
• Performs regular inspections of resident quarters and reports maintenance or repair needs to Site Supervisor
• Partners with clients to support success in the activities of daily living, such as routine cleaning and room organization, accessing local grocery stores, organizing morning and evening routines, and navigating public transportation
• Advocates for individual/ client services as needed both within CHD and with outside providers and stakeholders
• Develops helping relationship balancing client accountability with individual, trauma-informed support
• Notifies supervisor immediately in the event of a client crisis, suspected illegal activity, or any behavior constituting an incident in the program
• Assists in mediating difficulties between residents/ families in the shelter
• Participates in maintaining a peaceful and safe atmosphere in the shelter
• Identifies and immediately reports any health or safety concerns on-site

2. PROGRAM STAFF DEVELOPMENT SERVICES 5-10 %

• Adheres to program and agency procedure manuals
• Participates in scheduling and shelter coverage
• Participates in team approach sharing responsibility for client services
• Facilitates after-hours communication between clients and day staff
• Assists in maintaining clean, orderly, and organized office and common spaces, including hallways and storage space
• Participate in shift change at beginning and end of shift
• Review log from previous day / days
• Knowledgeable about program and site rules / expectations and log resident infractions of those rules
• Answers door and telephone
• Works with other staff, clients to improve problem areas

3. ADMINISTRATIVE RESPONSIBILITIES/RECORD KEEPING – necessary to meet administrative requirements of the job by government bodies, funding sources agency policy, etc. 5-10%

• Maintains and timely submits personnel records in accordance with standard format and timetables to include time sheets, vouchers, daily work schedule, and mileage logs
• Timely adheres to all data management policies, including all required entries into the Efforts to Outcomes database
• Attends individual and team supervisions with the Site Supervisor
• Attends weekly staff meeting
• Participates in annual evaluation process, remaining receptive to constructive feedback
• Contributes to daily communication log to assist effective communication between and among shifts

4. PROFESSIONAL GROWTH AND DEVELOPMENT – necessary to develop to full potential professionally. 2-5%

• Seeks and uses supervisory staff for training and supervision
• Attends required agency trainings
• Engages in self-evaluation to develop professional goals
• Attends/ participates in program annual evaluation
• Professionally represents agency to families, providers/vendors, and the outside community

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED-

• Knowledge of resident population needs
• Ability to communicate and maintain a calm attitude during stressful times
• Ability to respond any time during the assigned shift
• Recognition of confidentiality
• Desire and ability in assisting people to work toward solutions
• High energy level, self initiating
• Capable of expressing patience, caring and compassion
• Ability to work as a team member/ ability to work alone
• Ability to respond in a positive way to infractions of rules, problems, etc.
• Ability to work with diverse populations
• Demonstrate good verbal and written communication skills
• Ability to mediate conflicts
• Ability to provide goal oriented services
• Ability to work alone
• Commitment to the concept of human potential
• Express patience, caring and compassion
• Performs well under stress in the event of a crisis
• Open, direct interpersonal style; works well as team member/ alone
• Evaluates self in order to achieve personal and professional development
• Has access to reliable vehicle for employment use
• Ability to set appropriate/ professional boundaries