Job description
Singo Solution is currently looking for
Dialer Administrators to help oversee existing clients utilizing Singo's hosted platform, on-premise systems and beta sites. Roughly 70% of the work is customer service related – helping various call centers utilize and manage their campaigns effectively. Ten percent of the time will be used to travel from site to site within the Phoenix area to get feedback from the various beta and testing centers. The remaining 20% is reserved for administrative functions and system deployments.
Candidate must have administered at least one of these dialers in the past 10 years - Avaya PDS, Singo Blaze, Aspect, Noble, Livevox, Five9. Skills required include SQL, Linux (such as installations and basic shell scripting), dialing strategies, ability to easily understand call center reports, hardware (such as raid) and industry knowledge in Collections, Telesales and Customer Service. Please let me know if you're interested/qualified at hr@singo1.com
Candidate must be self motivated and able to function in a team that needs little management. Position does allow the bulk of the work to be done remotely, however, individual must reside in the Phoenix Arizona area to help oversee beta sites and data center support. No third parties. Sponsorship and Relocation not available.
Candidate must be self motivated and able to function in a team that needs little management. Position does allow the bulk of the work to be done remotely, however, individual must reside in the Phoenix Arizona area to help oversee beta sites and data center support. No third parties. Sponsorship and Relocation not available.
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