Job description
Location and language requirements:
- Job location: Reno, Nevada USA (on-site only)
- Native speaker or equivalent experience of English and Canadian French,
Microsoft Business Process Outsourcing and AI Operations (BPO & AIO) is responsible for the contracting, performance management, and continuous improvement execution activities for all outsourced global service providers supporting a wide range of business units within Microsoft. Our Mission is to be trusted advisors who anticipate and operationally execute on Business Process and opportunities delivering value to both Microsoft and our Customers.
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
We make doing business with Microsoft easy.
Want to use your language skills to help make better Microsoft products?
The Data Annotation Specialist is a key component in building the next generations of speech recognition by producing high quality transcriptions which train and improve Microsoft products and services. The Data Annotation Specialist will use native language skills and cultural knowledge to capture linguistic nuances with high fidelity. In this role you will be the foundation of the Microsoft teams responsible for driving machine learning and high AI technology, such as, AI assistance for people’s daily life, meeting captioning, and more. Join our team and use your background and expertise to continue delivering value to Microsoft.
The data annotation specialist’s responsibilities include:
- Using in house tools to transcribe and annotate data for various projects. A few examples may be providing transcription (text) for audio clips or annotating text or images to verify certain types of data.
- Going through content (online and offline), extract information, provide needed information through tools with high accuracy and consistency.
- Performing quality evaluation of transcription and annotation results produced by different sources.
- Collaborate with team members on day-to-day problem solving and projects assigned by managers.
- Data Annotation Specialists will come across offensive, sensitive, or objectionable material and may be required to work with this type of content to help train our AI models for the protection of Microsoft’s customers.
Data Annotation Specialists are comfortable understanding data as it relates to :
- Sentiment: The emotional intonation and other subjective implications behind keywords and phrases.
- Intent: The human intent, or the user’s end goal, behind different statements.
- Semantic: Understanding exactly what the meaning is behind what users are seeking.
Location and language requirements:
- Job location: Reno, Nevada USA . All work for this position is required on-site
- Native speaker or equivalent experience of English, Canada and French, Canada
Responsibilities
Business Program Planning and Design
- Learns to perform program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examine business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current, agile, and competitive. Learns the overall business goals, objectives, and strategies, and understands the short-term business priorities. Understands and identifies current program risks, impact, and mitigation plans under close guidance from senior team members.
- Learns to identify internal opportunities to develop new programs and improve current ones. Learns to identify root problems (e.g., root-cause analysis), define the program strategy, gather program requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record. Begins to develop the expertise to improve operations of existing programs by helping applying industry methodology, define program issues, assess various scenarios, and select the optimal scenario to resolve issues.
- Learns to work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering, Marketing) to design programs from initiation to delivery. Learns to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
- Learns how to track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.
Buisness Program Excellence and Execution
- Learns to define and execute on landing and communication plans, such as the target audience(s) and communication strategy. Maintains the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence under close guidance from senior team members. Learns to work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
- Learns to evangelize the programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact under close guidance from senior team members. Learns to adapt communication style and storytelling strategy according to audience and business needs.
Business Program Management
- Learns about project portfolios including the project plan, timelines, milestones, financial management, performance metrics, and resource needs for programs. Communicates the program status to relevant stakeholders and holds them accountable for following the established schedule, and risk mitigation plans and processes, under close guidance from senior team members.
- Learns about mapping or how systems work and impact one another. Learns to work with other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are executed efficiently.
Business Program Evaluation and Improvement
- Learns to conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Learns about monthly business review (MBR) and helps run rhythms regularly to identify what is working and what is not.
- Learns to collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, and customer feedback, and uses scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives. Learns to use data analytics (e.g., scenario analyses) to derive insights and training that help identify program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.
- Demonstrates the skills needed to help ensure buy in and adoption of the new program or change by others in the organization. Learns to develop the collateral required to enable key stakeholders and others to be on board. Learns of the training, reskilling, and mapping of individuals conducted in partnership with Human Resources (HR).
Qualifications
Qualifications:
High School degree/GED or equivalent work experience
- Native speaker or equivalent experience of English, Canada and French, Canada
- Fluent in English – both written and spoken
- 2+ years of troubleshooting experience, customer service or equivalent experience
Preferred Qualifications:
- Bachelor’s degree or equivalent work experience
- In depth knowledge of required language pitch, tones, rhythm, intent, etc.
- Ability to have fun at work while bringing your authentic self
- Linguistics or computational linguistic background
- Experience in language technology including speech
- Proficient in multiple required languages
- Great attention to detail
- Good computer skills
- Quick learner
- Relevant certifications
This job requires individuals to work at the office location.
Business Program Management IC1 - The typical base pay range for this role across the U.S. is USD $24.86 - $46.49 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $35.34 - $52.98 per hour.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).
Our Commitment to Pay Equity
We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
Understanding Roles at Microsoft
The top of this page displays the role for which the base pay ranges apply – Business Program Management IC1.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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