CXaaS Customer as a Service Platform
Job description
Customer Experience as a Service- cxaas
Define, refine, and build relationship-based models using customer data and insights. Switch your focus from running Customer Experience solutions to checking things that might go wrong, monitor for behaviors that they weren’t aware of, and develop deep insights into the health of the customer base, detecting early signs of customer issues.
Turning all customer data into actionable strategies becomes ingrained within the policies and procedures of successful operations.
Must have experience in the below modules-
- Service talent includes a company’s delivery footprint as well as talent management solutions and practices
- CX expertise includes CX consulting, journey orchestration, design thinking, data science, and core contact center processes
- CX technology includes a SaaS platform, core contact center applications, CX analytics, automation, and artificial intelligence (AI)
Job Types: Full-time, Contract
Pay: $80,000.00 - $100,000.00 per year
Experience level:
- 6 years
Schedule:
- 8 hour shift
Experience:
- Contact Center Management: 5 years (Required)
- CXaaS: 4 years (Required)
Work Location: Remote
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