Job description
Customer Support Specialist
About the Opportunity
The Greentree Group employees are truly valued and treated with respect. You’ll be working with an outstanding team with an impressive track record. We need a talented individual to fill the role of Customer Support Specialist in Reynoldsburg, OH. In this position, you will be responsible for a variety of activities to include, but not limited to, the following:
- Providing Enterprise Customer Service Center support including help desk assistance.
- Providing assistance to users in executing system functions and business processes.
- Providing guidance for customers on completing tasks correctly.
- Executing case management duties on tactical tasks and activities.
- Providing documentation support.
- Providing high-level and in-depth analysis of customer care processes.
Minimum Qualifications:
- Bachelor's Degree in a related field. Experience in lieu of degree may be considered.
- Minimum one (1) to three (3) years' experience in a business environment.
- Strong customer service and support skills.
- Exceptional organizational and time management skills.
- Ability to work well independently and as part of a team.
- Strong problem-solving, analytical and communication skills.
- Excellent written and oral communications skills.
- Candidates must be U.S. Citizens.
Desired Qualifications:
- Help Desk software experience.
- Proficiency in MS Office including Excel, Word, PowerPoint, and Access.
- Previous experience in a Consulting capacity.
About the Company
The Greentree Group is a professional services business comprised of talented analysts and problem-solvers who work with clients around the world on programs ranging from start-up business process consulting situations to planning the modernization of major information technology systems. Our people play key roles in developing and executing strategic and tactical plans and who share the challenges and rewards of working for a small company. Our team of experts can tackle the toughest problem and solve it right—the first time! What makes The Greentree Group successful is our outstanding people who hold a spotless record of customer satisfaction. We’re focused on doing business better—to better our client’s business!
The Greentree Group offers an attractive, flexible benefits package and outstanding growth opportunities. For more information on who we are, visit us at www.greentreegroup.com. A National Agency Check (NAC) and/or background check may be required. No relocation is offered with this position.
Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Reynoldsburg, OH: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Work Location: One location
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