Customer Support Representative – Decatur, IL
ADM Carbohydrate Solutions (Cornco)

This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Cornco. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There is opportunity for career growth within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

Responsibilities

• Create excellent relationships with customers and be responsive to their needs
• Obtain strong working knowledge of ADM products
• Obtain strong working knowledge of ADM systems
• Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
• Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
• Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
• Log pertinent case detail within ADM systems to provide transparency to items needing further review
• Assist with accounts receivable efforts
• Review various reports to confirm delivery, proper invoicing, etc.
• Prepare general business correspondence
• Coordinate other functions as needed

Skills and Qualifications

• A service-oriented focus on both internal and external customers
• Strong written and verbal communication skills
• Ability to collaborate in a team-oriented environment
• A positive customer centric disposition
• Proficiency in Microsoft Excel, Word and Outlook
• The ability to learn web-based and other computer applications as needed
• Excellent keyboarding skills
• Bachelor’s degree or previous Customer Support experience is preferred
• Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred
• Decision-making abilities
• Multitasking
• The ability to adapt to adapt to a constantly changing environment
• Attention to detail
• Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.

ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veteran status.

This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.

ADM requires the successful completion of a pre-employment drug screen and a background check.

ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.

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