Job description
Customer Support Role Graduate
Job Details
We are currently looking for presently enrolled college students or who recently graduated who have an interest in getting their feet wet in the IT world and create a career.
This is a full-time opportunity starting October.
We have been running this program since May 2018 and have a 92% conversation of participants being promoted to full-time positions at the conclusion of the program.
Supporting our customers is our #1 priority. If you have a desire to have a career in technology, a Kaseya Customer Support Graduate participant should have strong and proven customer service experience. They will build and expand upon our professional and quality technical support service to all Kaseya clients and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement targets and expectations. A successful candidate is expected to maintain a professional, courteous and customer-focused attitude at all times, if this is you we would love your help taking care of them!
As a graduate with our corporate team, you will:
- Record support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.
- Provide Technical Support via Telephone, Remote meetings, and Email.
- Manage multiple tasks in a fast-paced environment with competing priorities.
- Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support. Assist in interdepartmental projects to ensure target deliverables are met.
- Perform any and all other duties as assigned.
Qualifications
- Excellent written and spoken communication, motivated, and organized
- You have a great attitude motivated, coachable and competitive, and want a successful career in the IT space.
- Must be able to work in a fast-paced environment
- Must pay attention to detail
- Positive, enthusiastic, motivated, autonomous self-starter;
- Basic familiarity with IT industry/Software a plus
Our internships offer you the opportunity to:
Explore Career Opportunities - you can receive an inside look at your potential career path
Network - meet a variety of people in your profession of interest through your internship, allowing you to form relationships you can build on in the future
Find Mentors - certain individuals can help guide you through your internship and expose you to opportunities to which you aspire
Other benefits of working at Kaseya include:
- Casual attire every day
- Paid parking & free access to building gym
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
About Kaseya
Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Our solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries including the United States, Ireland, Canada and the UK just to name a few. At Kaseya we know that a job is not just about the paycheck. It’s about finding the right fit where you can use your talents, achieve something great and get compensated well, with people who are fun to work with. We are changing the game when it comes to IT management. And to change the game, we need the right players, because we know great people make great companies. To view available job opportunities at Kaseya, visit http://www.kaseya.com/about-us/careers
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