Job description
Overview:
Employees voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, 2021 and 2022! Responsibilities:
Other similar professional duties may be assigned as needed. Qualifications:
Covid Policy Disclosure: Should the essential functions of this position require that the employee performing this role work on-site at REI’s Sterling location the following requirements will apply: the individual holding this position must be fully vaccinated, as defined in CDC guidance, as a condition of continued employment. REI will consider requests to be excused from this policy whenever necessary to comply with legal requirements and will consider any requests for reasonable accommodations due to a disability, religion, or other exemptions on an individual basis in accordance with applicable legal requirements. Employees and applicants requesting accommodations should request the accommodation in writing and should explain in detail the reasons why they are seeking an accommodation. REI will request additional information or documentation it deems necessary to inform its decision on an employee’s or applicant’s accommodation request.
REI Systems provides reliable, effective, and innovative technology solutions that advance federal, state, local, and nonprofit missions. Our technologists and consultants are passionate about solving complex challenges that impact millions of lives. We take a Mindful Modernization approach in delivering our application modernization, grants management systems, government data analytics, and advisory services. Mindful Modernization is the REI Way of delivering mission impact by aligning our government customers’ strategic objectives to measurable outcomes through people, processes, and technology. Learn more at REIsystems.com.
Employees voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, 2021 and 2022!
The Customer Success Specialist will primarily be responsible for providing help desk support to include both technical and programmatic assistance.
Work as a liaison between customer, program staff and development teams in recording customer issues while using the application and to provide technical support.
Provide response to customer issues/questions.
Create tickets and analyze issues reported from external customers, internal users and stakeholders.
Determine and analyze user interface problems and orients users on new or changed procedures. Route issues to appropriate team members and follow up as needed.
Maintain, retrieve, and integrate information for dissemination to project stakeholders.
Other similar professional duties may be assigned as needed.
- A minimum of 2 years of application support experience is required
- Excellent verbal and written communication skills
- Ability to analyze issues and resolve problems with a quick turnaround time
- Demonstrated ability to work in a team environment
- Tech/internet savvy and able to gain expertise on new systems quickly
- Able to create material and provide training to end user
- Problem solver with strong ability to work alone in areas of core competence with minimal guidance
- Punctual, consistent and able to meet deliverable deadlines
Education:
A bachelor's degree in business, Information Technology, communications, or related discipline desired.
Employer will accept a suitable combination of education, training or experience
Covid Policy Disclosure: Should the essential functions of this position require that the employee performing this role work on-site at REI’s Sterling location the following requirements will apply: the individual holding this position must be fully vaccinated, as defined in CDC guidance, as a condition of continued employment. REI will consider requests to be excused from this policy whenever necessary to comply with legal requirements and will consider any requests for reasonable accommodations due to a disability, religion, or other exemptions on an individual basis in accordance with applicable legal requirements. Employees and applicants requesting accommodations should request the accommodation in writing and should explain in detail the reasons why they are seeking an accommodation. REI will request additional information or documentation it deems necessary to inform its decision on an employee’s or applicant’s accommodation request.
EEO Statement:
REI Systems is an Equal Opportunity Employer (Minority/Female/Disability/Vet)
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.