Job description
Pendergrass Public Services Supervisor (Evenings)
- 230000010K
Pendergrass Public Services Supervisor (Evenings)
University Libraries, Webster C. Pendergrass Agriculture & Veterinary Library
Non-exempt, MR06
POSITION SUMMARY:
The Pendergrass Library Evening Supervisor is responsible for managing library public services and the facility during the evenings and all day on Sunday, largely during hours in which they will be the sole faculty or staff person working in Pendergrass. This position supports the University’s educational, research, and outreach goals by providing excellent customer service at service points within the UT Libraries with tasks including: providing research assistance and assisting users with all types of questions; providing access to materials in all formats, including equipment; fulfilling patron requests; troubleshooting and resolving patron problems; supporting patrons’ use of technology, such as large format and 3D printing; and enforcing and explaining policy. This includes a high level of decision-making related to the implementation and interpretation of library policies and procedures, including security and student safety. This individual must communicate effectively with UT faculty, staff, students, and the public, as well as with UT Libraries and campus partners. This position is accountable for providing work direction to those staffing the public service areas to ensure accurate and excellent customer service. The Evening Supervisor is the primary supervisor of the Pendergrass Library Student Library Assistants (SLAs) and, as such, leads efforts to hire and train them, collaborating with the daytime supervisor on all aspects of SLA work and supervision. Additionally, the Evening Supervisor oversees work in the Pendergrass collection, including shifting, weeding, and general stacks maintenance. This position also helps lead engagement activities, including Destress for Success.
The Evening Supervisor will regularly work Sunday - Thursday, 1:00 - 10:00 PM, but may occasionally work outside normally scheduled hours to ensure library coverage and accommodate the academic calendar.
RESPONSIBILITIES
- Library and Customer Services
- Manage Student Library Assistants (SLAs)
- Collection Logistics
- Library and Departmental Activities
QUALIFICATIONS
Required
- High school diploma or GED
- Library experience or 2 years of work with the public
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Ability to work independently with minimal supervision
- Ability to work effectively in a collaborative team environment
- Ability to make sound decisions and solve problems with creativity and flexibility
- Ability to balance multiple tasks and set priorities
- Ability to be flexible and adapt to a changing environment
- Ability to be highly dependable and maintain a regular work schedule
- Effective oral and written communication skills
- Demonstrated initiative, flexibility, and ability to work effectively to complete assignments as scheduled and with minimal errors
- Ability to train, direct, and evaluate the work of others
- Effective applied customer service skills, including good negotiation and mediation skills
- Ability and willingness to learn new technologies, tasks, and procedures
- Knowledge of Windows and Mac operating systems and familiarity with MS Office applications
- Ability to learn integrated library systems
- Knowledge of research methods and tools, such as online databases, web-based resources, and other reference sources
Preferred
- Bachelor’s degree
- Supervisory experience
- Experience working with library collections
- Knowledge and skills in information-based technology related to research and student learning
- Knowledge of integrated library systems, Ex Libris Alma preferred
- Knowledge of basic cataloging principles
- Knowledge of collection logistics practices
- Skill in providing tech support
The UT Libraries champions diversity in collections and staffing. The University of Tennessee is committed to creating a welcoming environment. More information about how we put our principles of civility and community into action is available at https://www.lib.utk.edu/diversity/.
Application Procedures
A background check is required prior to hiring. In order to be considered for candidacy, you must submit a cover letter addressing the above qualifications and a current resume.
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