Job description

WWW.WACLIGHTING.COM

LEARN WHAT OUR TEAM MEMBERS SAY ABOUT US!

WARM FAMILY ENVIRONMENT!

TEAM AND COMPANY EVENTS!

WE ARE NATIONAL FAMILY OWNED U.S. BASED COMPANY OFFERING:

ROBUST MERIT BASED COMPENSATION AND BENEFITS PACKAGES

ELIGIBILITY FOR INTERNAL ADVACEMENT

A FAST, POSITIVE AND EXCITING OFFICE CULTURE!

WAC Lighting is looking for a Customer Service Specialist to add to our sales support team. In this role, you will be an integral part of supporting our clients through customer service, technical support, and as a resource to the outside sales team.

Major Duties and Responsibilities:

· Resolve customer inquiries in an accurate, efficient and courteous manner in a high volume call center environment.

· Work in a team environment to exceed client expectations.

· Act as a customer liaison by providing exceptional professional level customer service.

· Manage and resolve general customer service issues.

· Handle technical troubleshooting for lighting products - Training provided.

· Effectively manage customer follow-ups.

· Maintain a high level of product knowledge.

· Communicate with our customers via chat and emails using Zendesk.

· Communicate with the warehouse team and shipping company to resolve shipment discrepancies.

· Meet all deadlines given.

Requirements:

· Minimum of 2 years’ experience working directly with customers, preferably in a call center environment.

· Superior customer service skills.

· Strong interpersonal, analytical, verbal and written communication skills.

· Ability to interact and communicate with individuals at all levels of the organization.

· Attention to detail in composing materials, establishing priorities and meeting deadlines.

· Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results.

· Strong organizational skills.

· Strong knowledge of a variety of computer software applications - SAP a big plus

· Basic Microsoft Office skills and experience with Outlook

Given the high volume of responses, only qualified candidates will be contacted. WAC is an Equal Opportunity Employer. M/F/D/V encouraged to apply.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid remote
• Office

Ability to commute/relocate:

• Port Washington, NY 11050: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Port Washington, NY 11050

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