Job description
Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.
Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.
Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?
WHAT TO EXPECT
This is a full-time position supporting First Fit Industrial accounts. As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. You will be a key part of our North American Center of Commercial Excellence responsible for supporting large OEM customers in the US. This is an exciting opportunity for you because you will ensure that customers receive the best service possible through processing orders timely and coordinating with other functions as required. You'll be an individual contributor, and will be located in our Elizabethtown, KY facility.
Key responsibilities (to name a few):
- Entering customer orders accurately and within established standards
- Monitoring orders daily to progress customer orders through to fulfillment.
- Processing shipments to OEM customers through WMS, including export product
- Indirect supervision of UPS-SCS employees for shipping and inventory control of OEM products
- Process shipments of LTFG product through WMS
- Managing emails and answering customer inquiries as well as processing requests
- Initiating & expediting production as needed to meet customer requirements.
- Working cross-functionally with Gates internal teams to process customer requests and address customer needs
- Management of customer scorecards and portals
- Processing cycle counts of finished goods inventory
- Management of new product setup and sample requests
- Assisting with daily Customer Experience operations as needed
ABOUT YOU
- BS/BA Degree preferred
- HS diploma required
- Microsoft Office knowledge required
- Strong attention to detail, organizational skills, and communication; must be able to work in a fast-paced environment managing multiple priorities and deadlines.
- Ability to work effectively with other teams and senior-level executives in a professional manner
- 1-2 years' experience in customer service preferably with a multi-national company
- Must be legally authorized to work in the United States without company sponsorship.
PAY & BENEFITS
- Full-Time
- Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
- Eligible for 3 weeks of paid vacation + 11 holidays + 8 sick days. All vacation days are accrued
- 401(k): 3% company contribution and additional 3% company match
- Tuition Reimbursement
- Learn more about the benefits we provide at www.gateshealth.com
WHY GATES?
Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.
While we expect the best, we also want to give you the best. That's why at Gates we provide an environment where people can succeed from our policy of 'Dress for your Day' (yes - that means you can wear jeans), health club reimbursement, to your ownership of your work/life balance and more. Visit www.gates.com/careers to learn more.
WORK ENVIRONMENT
At Gates, we believe that we are better together. Proximity has been important to our success over the years as there are critical items that are simply better when done together. One of those critical items is efficient collaboration. We cannot underestimate the power of informal conversations and connecting face-to-face with our coworkers.
While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.
Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.
ARE YOU DRIVEN BY POSSIBILITY?
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.