Job description

If you're looking for more than a job and want to grow in the healthcare industry, then this is the position for you. We're hiring Customer Service Representatives for our Call Center in New York, NY. We are looking for individuals who are passionate about helping their community, interested in learning, and taking part in public health services and is growth oriented. These are positions with growth opportunity in a supportive work environment. If you thrive in an independent position where you can make a positive impact on the lives of others, then this is the place for you!

*Please note this position is located on site in our New York City office (77 Water Street, New York, NY).

About the New York Independent Assessor (NYIA)

New York Independent Assessor (NYIA), formerly known as the Conflict Free Evaluation and Enrollment Center (CFEEC), is a program that assesses people who have chronic illnesses or disabilities for their eligibility for community based long term services and supports and assists them to enroll in Managed Long Term Care health plans

Primary Responsibilities:

• Respond to enrollment service calls
• Provide responses to inquiries and mails information in response to request
• Refer callers in the event of problems or concerns
• Educate clients on managed care
• Assess client’s health care needs and assists clients in choosing a health plan

Minimum Requirements:

• High School Diploma or GED
• Prior work experience in customer service, data entry and/or processing
• Effective communication skills and ability to follow directions
• Ability to interact courteously and effectively with a variety of people
• Ability to handle pressure and perform multiple tasks
• Must be able to (at minimum) type 35 WPM
• Proficiency in Microsoft Office applications as Excel, Power Point, and Word
• Preferred language proficiencies (written and verbal comprehension) in either Russian, Spanish, Bengali, Haitian Creole, Mandarin, Cantonese or Korean

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: Remote

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