Customer Service Representative IV

(Onsite)

$20.00/HR & Great Benefits

NO WEEKENDS!

Summary:

Conduent is hiring immediately for Customer Service Representatives. In this role, you will provide top notch customer service by handling telephone, e-mail, and website inquiries from our valued customers.

What you will be doing:

• Respond to driver license or motor vehicle related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions via mainframe or web-based applications.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Responsible for handling escalated customer situations.
• Responsible for performance coaching and motivation of CSR’s.
• Administrative Duties.

What you get:

• Full Time Employment
• Hourly rate of $20.00 starting on day one.
• Paid Training
• Standard scheduled. 8am – 5pm Monday through Friday
• Weekends OFF!
• Substantial Call Center & Customer Service Training
• Career Growth
• Full Benefit Options
• Great Work Environment

People who succeed in this role have:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service Experience.
• Experience with MS Office Outlook, Word and Excel
• Must have prior Call Center Leadership experience

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED)
• Must be able to clear a criminal background check.

Join a rapidly growing customer service organization that can support your career goals and Apply Today!