Job description

Hours 10 AM - 7 PM

JOB SUMMARY

Assisting customers by entering orders, e-mails, calls, and chats. Also handle any issues they may encounter after they order product, such as shipping, receiving, or returning of the product. Responsible for providing quality and efficient customer service to customers both internal and external.

OUR VALUES ARE KEY

• Integrity is key – We are reliable with our words, responsible for our actions and lead with humanity.
• Team, Team, Team – Create a safe, supportive and respectful team atmosphere that generates collaboration, transparency and opportunity for all.
• Customer Connection – We take pride in being the most knowledgeable in the industry. We strive to deliver dependable and trustworthy results in every aspect of the customer experience.
• Take The Long View – As individuals and a team we make strategic choices that support the long-term health of our company, our families and our community.
• Celebrate The Day! – We celebrate the wins each day. We acknowledge each other’s successes.

ESSENTIAL FUNCTIONS

• Frequently required to sit for long periods of time, bend and reach
• Frequently required to type, process information and use fine finger manipulation
• Frequently required to use hands to finger, handle or feel, reach with hands and arms and talk or hear
• Frequently required to process data, read and process information, and complete data entry
• Specific vision abilities required for this job include close vision, color vision and the ability to adjust and focus
• Occasionally required to stand, walk, stoop, kneel or crouch

JOB FUNCTIONS

• Responding to customer e-mails
• Answering phone calls from customers
• Backup to reception
• Answer customer chats
• Processing Orders
• Entering replacement orders
• Process customer returns
• Lite technical support
• Tracking packages, correcting any issues with package delivery (address change, exceptions, and interceptions)
• Checking ship dates on orders by contacting the vendors
• Checking stock & Lead times on Product
• Other projects as assigned by manager

JOB REQUIREMENTS

• Excellent verbal and written communication skills
• Strong Microsoft Office knowledge. Profit 21 knowledge a plus
• Minimum of 1 year customer service related experience

EDUCATION

• High School Diploma or GED equivalent required
• Associates Degree preferred

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

COVID-19 considerations:
Hybrid work from home when needed.

Work Location: In person

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