Job description

Join our dynamic team with a rewarding company! National Frozen Foods Corporation in Renton, WA, is an industry leader, bringing quality Northwest produce to the nation since 1912.

This position coordinates product orders and deliveries to internal and external customer and acts as a customer contact regarding pricing, scheduling, and shipping. Position reports to the Customer Service Manager.

Responsibilities:

• Responds to inquiries through phone and e-mail with customers about the company’s products or services.
• Works as a liaison between production, quality assurance, warehousing, shipping companies and customer on order, pricing and product related issues.
• Navigates multiple systems and web applications easily and proficiently while engaged in inbound telephone calls.
• Manages analyzing, explaining and answering internal and external customer questions, requests and resolving their product and service concerns efficiently and professionally.
• Accountable for interfacing with production planning, quality assurance, and warehouses to ensure inventory availability to meet current and projected customer’s needs.
• Identify and resolve customer shipment issues and distribution related concerns.
• Set up new customers and brokers in the order management system.
• Update orders for vendor managed accounts using our customer order management systems, in addition to our internal order management systems, in addition to our internal order management system.
• Performs data entry and coordinates orders for shipping.
• Develops a working knowledge of department business practices and participates in cross-functional training to provide backup to other team members.
• Identifies business and system process improvement opportunities.

Qualifications:

• High School Diploma or GED with a minimum of 3 years customer service experience.
• Excellent professional phone and communication skills ( verbal, written and interpersonal) with the goal of influencing positive outcomes.
• Must be able to build positive, productive relationships with customers and team members.
• Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively.
• Strong organization, time management, and multitasking skills. Self-starter with ability to work independently.
• Accurate data entry, detail oriented with strong analytical skills and ability to multitask in a fast pace environment.
• Ability to complete tasks without exact/detailed instructions, work independently.
• Ability to work with peer groups to ensure that the needs of the sales/customer service are being met, disseminate customer requirements/action in a timely and accurate manner.
• Recognizes urgency in solving problems, completing critical work and communicating results to appropriate individuals.
• Well organized and able to manage and prioritize multiple projects simultaneously.

Details:

• Full time, Non -Exempt Position. Standard days and hours of work are Monday through Friday, work schedule to include core business hours that employees are expected to be present in the office. Job duties may require adjusting hours as needed and may include additional work time.
• All Job Offers are contingent upon successful completion of pre-employment drug test with negative results.
• National Frozen Foods Corporation offers a comprehensive benefits and compensation package. FT employees are eligible for medical, dental, vision, life and LTD insurance coverage, paid holidays, paid vacation, Employee Assistance program and 401k retirement savings plan

Qualified Candidates, please include the following information in you response:

• Resume with complete Employment History
• Education credentials
• Computer Software Proficiencies

National Frozen Foods Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, physical or mental disability and/or any other status protected by law. Our objective is to select the most qualified individual for the job. We encourage you to provide us with complete and accurate information that demonstrates your qualifications to perform the duties of the job you are applying for.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
Covid-19 protocols in place, including sanitizing of common areas.

Ability to commute/relocate:

• Renton, WA 98057: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• customer service: 3 years (Required)

Work Location: One location

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