Job description

MW Industries, Inc. is the world’s leading manufacturer of highly-engineered industrial springs, fasteners, bellows, and related metal components. With several manufacturing locations throughout the United states, MW Industries designs and creates products for a variety of industries, including medical, aerospace, energy, and automotive. Our products can be encountered in many everyday applications, such as driving a car, flying in an airplane, using electronics, or shopping at a grocery store. Through decades of growth, innovation, and dedication, MW Industries has proven to be a world-class supplier of custom springs, fasteners, and precision metal components.

SCHEDULE:

1st Shift

Monday - Friday, 7:30 AM - 4:00 PM

JOB SUMMARY:

The Customer Service Representative (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR will facilitate communications with outside sales, the customer and the division.

ESSENTIAL JOB FUNCTIONS:

• Manage customer purchase orders and releases accurately
• Verify with purchasing that raw requirements for customer schedules can be met
• Ensure the proper part number revision on the customer order matches the system
• Maintain completed and in-process purchase order files
• Coordinate shipping activities internally by providing correct location, method and date. This also includes expedited and special customer shipments
• Partner with accounting to ensure the processing of customer requests for credit to verify the merit and accuracy of the request, to provide parts pricing, and to obtain export information for customer shipments
• Responsible for handling and communicating with customers, including delivery updates caused by late or replacement product

SKILLS and ABILITIES:

• Able to type accurately and efficiently
• Must have proficient computer skills
• Excellent written and communication skills
• Detail-oriented
• Must be an analytical thinker

EDUCATION and EXPERIENCE:

• High school diploma or GED equivalent required; Associate's degree preferred
• 2+ years' Customer Service experience required
• Experience working with data and order entry

EEOC Statement:

MW Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Schiller Park, IL 60176: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• data and order entry: 1 year (Required)
• Customer Service: 2 years (Required)
• Manufacturing or Production: 1 year (Required)

Work Location: One location

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