Job description

Dalco, a division of Imperial Dade is searching for a motivated Customer Service Representative at our New Brighton, MN field office to provide exceptional support to customers, sales representatives, and suppliers. Successful reps will build relationships with internal partners to ensure positive outcomes and be capable of working both independently and as part of a team to fulfill customer needs. The primary responsibility of this role is to process orders, quotes, returns, and other requests received via phone, email, fax, EDI and taken in person. This is an hourly, fulltime position working typical daytime hours.

Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 80+ branches.

Responsibilities

• Provide exceptional customer service on incoming calls from customers, vendors, Dalco sales representatives and other internal partners
• Process customer orders in ERP system with a high level of accuracy
• Assist with all customer requests via phone, email, chat and fax
• Communicate order information to sales representatives as needed
• Assist sales representatives in entry and maintenance of contract pricing in ERP system
• Process returns and credits as needed with a high level of accuracy per the return policy
• Complete order finishing process to ship confirm orders in system
• Process customer and sales representative reports as needed. Assist in reviewing monthly accounts receivable statements
• Review and maintain open orders, held orders and backorders per department guidelines
• Maintain, file and store purchase orders and finished pick lists every month
• Log into Live Chat daily and assist customers when needed. Respond to ‘Ask an Expert’ emails as needed
• Backup reception, will call counter, and other duties as assigned
• Perform additional duties and projects as assigned

Qualifications

• High school diploma or equivalent
• 2 to 5 years customer service experience
• Data entry experience. Type 40wpm.
• Strong computer skills (internet, Microsoft Office, etc.)
• Enthusiasm for assisting others with an attitude of service
• Excellent follow-up skills
• High level of organizational skills
• Able to work with others as well as independently
• Outgoing and positive attitude
• Prioritization and time management skills
• Thrives in a fast-paced environment
• Able to meet or exceed deadlines
• Above average verbal and written communication and problem solving skills
• Trustworthy, honest and respects confidentiality

Closing Statement

At Imperial Dade, we offer an exciting work environment and invite motivated and talented individuals with a passion for excellence to join our team. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit-based factors.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Please list your target compensation.

Experience:

• Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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