Job description

Job Title: Dispatch/Driver Manager

Department: Operations

FLSA: Exempt

Status: Full Time

Reports to: Terminal Manager

Position Summary
Responsible and accountable for assigning jobs to ensure efficient driver operations. Ensure that company policies are being followed and that work is conducted in a safe manner.

Duties and Responsibilities:

• Develop and maintain professional relationships with drivers to ensure their needs are being met.
• Communicate in a timely and effective manner with customers to ensure a high level of service.
• Maximize driver availability to fully utilize equipment in order to provide maximum revenue and profitability.
• Review dispatch sheet and driver assignments to ensure all loads are dispatched.
• Review all orders and process and/or distribute according to terminal procedure.
• Ensure timely and efficient movement of loaded trucks carrying various products.
• Schedule loads and assign qualified drivers.
• Enter load information into TMW system and prepare Delivery Receipts for each load.
• Provide documentation and communicate to drivers all pertinent information for scheduled load(s).
• Initiate and maintain customer specifications.
• Safety Date Sheets (SDS) for products hauled.
• Review driver's Hours of Service Logs for available hours, and update hours in the computer as required.
• Update and/or forward reports as directed by terminal management.
• Perform all other duties as specified by the terminal or corporate management.
• Incorporate measures to prevent waste and lost time.
• Effectively address concerns from employees and customers.
• Ensure compliance with safety rules, including but not limited to those defined by OSHA and DOT.
• Enforce and practice all safety rules of the Company and all government agencies, including but not limited to DOT and OSHA; monitor risk.
• Understand and follow established policies and procedures in emergency situations.

Job Requirements

Education and Experience:

• Associate’s Degree or equivalent work experience
• Proficiency with Microsoft Word, Outlook, Excel, etc.
• Minimum 5 years of related experience
• Familiarity with DOT and OSHA regulations
• Some travel to corporate office and other locations
• Willingness to work a flexible schedule
• Valid driver’s license and ability to meet company driving requirements

Preferred qualifications

• Prior dispatch experience
• Experience using TMW and PeopleNet systems
• Tanker industry experience
• Prior management/supervisory experience
• Understanding equipment utilization and allocation

Essential Qualifications:

• Strong organizational, administrative and analytical skills
• Solid communication skills and attention to detail
• Ability to be flexible and adapt to change
• Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion
• Ability to demonstrate a positive, proactive and motivated attitude
• Must be reliable and punctual
• Ability to adapt to change in a fast-paced organization
• Strong problem solving skills
• Ability to work a flexible schedule

Language Skills

• Ability to read, write and speak English proficiently

Benefits and Perks:

• 401(k) Plan
• Company 401(k) Matching Contributions
• Employee Assistance Program (EAP)
• PerkSpot National Employee Discount Program

In addition, eligible employees receive:

• Competitive PTO & 7 Paid Holidays
• Medical, Prescription, Dental & Vision Insurance
• Short and Long-Term Disability Insurance
• Voluntary Life & Accident
• Critical Illness Insurance
• Company Paid Life Insurance

At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.

Dispatch, trucking, customer service, driver manager, dispatcher.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Hazel Crest, IL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary requirement?

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

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