Job description
About Us:
So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way. Responsibilities:
#LI-SD1 Additional Information:
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that – with proper management – a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.
So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.
- Supervises a team of account representatives / account representative seniors.
- With more senior staff, develops and implements policies and procedures.
- Trains and familiarizes new Sales Account Representatives with established policies, practices, products and services. Provides customer service to variety of customers over the telephone and in person.
- This position handles the most complex problems and inquiries and provides product expertise and advice to customer service staff and clients.
- Resolves customer specific technical issues with limited problem solving precedent.
- Researches, analyzes, and resolves complex service issues for agents and insured's.
- Accesses multiple systems for detailed claim, underwriting, and workflow information from a computer workstation.
- Will oversee the development and delivery of training for account representatives.
Required: Bachelor's degree and 5 years of related experience required.
Preferred: Industry license preferred.
Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks.
Preferred: Industry license preferred.
Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks.
#LI-SD1
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We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
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