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As a Customer Service Representative, you will be responsible for domestic and international customer order and invoice process, providing support by managing all transactional communications, inquiries, documentation, data entry and invoices, in coordination with plan operations and procedures. You’ll perform all functions with the objective of meeting the customer’s needs and expectations, in accordance with required safety regulations, quality standards, and export standards. Specific duties include:

• Interact with customer and sales staff by answering incoming calls or emails and addressing customer requests.
• Maintain customer confidence and satisfaction and handles service-related issues through demonstrated experience.
• Use Oracle or other business software systems to set up and retrieve customer information, verify inventory level and process orders.
• Process sales orders and order changes including price quotations, purchase orders, shipment details, delivery date confirmations, and cancellations.
• Accurately invoice customers and assist with resolving credit issues.
• Follow updated export or dangerous goods shipping procedures if applicable.
• Identify quality issues or other customer problems and inform responsible department.
• Coordinate with production in arranging shipping dates for open orders.
• Generate reports and use spreadsheets to understand open orders, consignment replenishment, etc.
• Provide information to management and sales team.
• Work with sales staff to manage consignment inventory and customer accounts.
• Other Duties Assigned

• This position requires an Associate Degree with 2+ years customer service experience, or equivalent experience of 6+ years of customer service in a manufacturing setting.
• The incumbent must demonstrate computer literacy with moderate to advanced spreadsheet and word processing skills; exhibit basic ability in math, writing, spelling and vocabulary; as well as possess a pleasant phone demeanor with the ability to prioritize and multi-task effectively in a fast-paced environment. Experience with Oracle or SAP, and export sales is required. Experience with dangerous good shipping is a plus.
• Some travel is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

PST is a supplier which abides by the International Traffic in Arms Regulations (ITAR). As such, persons considered for this position must be either a U.S. Citizen, Permanent Resident (green card holder) or otherwise classifiable as a U.S. person under relevant ITAR regulations.