Job description

We are actively hiring for Will Call Customer Service Operations Rep for our plant in Saddle Brook, NJ

Essential Functions/Responsibilities:

• Manages multi-line telephone system efficiently in a professional manner and demonstrates sound judgment when appropriately triaging phone calls; providing assistance with respect and courtesy.
• Pro-actively ensures timely communication of delivery date or issues to customer
• Liaises with other parts of the supply chain to meet customer needs and to ensure excellent customer experience
• Provide a high level of Customer Service to all customers, both internal and external
• Negotiate cost with customers to keep product received in error or poor quality based on guidelines set by the department to maximize profit and customer satisfaction.

Knowledge/Skills/Abilities

• Experience in customer service, call center, retail or hospitality
• Proven knowledge and experience in Windows environment
• Srong multitasking and follow through skills
• Consistent organization skills and the ability to manage daily task list
• Highly flexible and adaptable to change, willing to roll-up sleeves and accomplish any task
• Ability to work a flexible schedule to meet the needs of the business
• Excellent writing and typing skills
• Exhibit above average communication skills, and be able to work across different channels including email, phone, and live chat
• Be able to learn our proprietary software system and work within the software to ensure accurate data management
• Provide exceptionally friendy, helpful, and knowledgeable customer service at all times
• Work as a member of a team to accomplish team duties and tasks on a daily and weekly basis
• Some weekend work will be required
• 2 years experience in customer service, call center, retail or hospitality.

About Digital Room - www.digitalroominc.com

Digital Room is a high-growth eCommerce company serving Small and Medium Sized Businesses (SMBs) with high quality customized marketing and branding products and services. As a trusted leader in the markets we serve, our business is based on consistently delivering a high-quality product, on time, at a fair price. The company has grown consistently by expanding our product offering and winning new customers in existing brands as well as through strategic acquisitions. We have a strong company culture rooted in ourcore values: Dedication & Collaboration, Quality Driven, Data Driven Mindset, Customer Driven, Drive to Succeed, and Professionalism & Integrity.

Digital Room operates multiple brands with unique value propositions, led by the flagship UPrinting brand. Other brands include PrintRunner, Packola, Logo Sportswear, eSigns, NextDayFlyers, and PrintPlace. The business is vertically integrated with a network of seven manufacturing locations across the US (CA, CT, KY, MI, NJ, OH, TX, UT). The company’s over 2,000 employees worldwide work closely together and around the clock to deliver the speedy and reliable service that continues to win the trust and loyalty of thousands of customers every day.

What are the perks and benefits of working at Digital Room?

• A chance to work with the best print professionals in a fast paced, collaborative, and fun environment.
• Competitive Pay
• Growth Opportunities
• Comprehensive health, dental,vision coverage
• Employer Match 401(k) - limits apply
• Company sponsored Life and AD&D Insurance
• Flexible Spending Account
• Voluntary Benefits
• Paid Holidays and Paid Time Off (PTO)
• Fabulous Employee Discounts across all products
• Company-sponsored trainings and certifications
• Best in class print technology and safe work environment
• Fun at work events and much more

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Saddle Brook, NJ 07663: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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