Job description

Customer Service Assistant

Who We Are

Ariela & Associates International (www.aai-llc.com), founded over 25 years ago, is one of the largest privately held lingerie companies in the US. We are seeking a Customer Service Assistant to work out of our office in Schuylkill, PA.

What We Value

• Acting with Integrity and Transparency
• Data-Driven Decision Making
• Seeking Excellence in Our Product, Ourselves, Our People
• Strong Work Ethic
• Openness to Change
• Being Humble, Collaborative, and Confident
• A Positive Attitude and Enthusiasm for AAI and our goals
• Treating Everyone with Respect

Key Responsibilities:

• Process returns for our e-commerce business
• Post payments received from our e-commerce business
• Follow up on customer emails assigned by our NY Customer Service Department
• Reconciliation of returns
• Assist A/R Department in researching disputes
• Reconciliation of Instant Credits with invoices

Qualifications:

• Excellent communication, organizational skills, attention to detail, and follow-up skills
• Ability to work well with others
• Self-motivated and self-directed with a continuous desire to learn and grow
• Must have good Excel skills
• Knowledge of basic accounting

Ariela and Associates offers a comprehensive benefits package to full-time employees which includes:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Reimbursement Account
• Training and Development
• Disability Insurance
• Group Life Insurance

Ariela & Associates is an EEO employer. We provide equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Schuylkill Haven, PA 17972: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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