Job description

Basic Qualifications
- Minimum education requirement- Bachelors degree from an accredited university in Business, Engineering, or related degree
- Minimum experience requirement- 5 years of experience in a Marketing, Inside/Outside Sales type of role or similar field

Preferred Qualifications
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Strong Financial Literacy — Job requires knowledge of financial principles and practices, and the analysis and reporting of financial data.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity — Job requires being honest and ethical.
- Stress Tolerance — Job requires dealing calmly and effectively with high stress situations.
- Disciplined Execution — Job requires holding the team accountable through daily execution to the plan. When required, he/she will need to be able to dive into details to ensure operational success.
- Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management — Managing one's own time and the time of others.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

ABOUT ARCONIC
Arconic Corporation (NYSE: ARNC), a Fortune 500 company, is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build. We are proud that 77% of our employees are happy working for Arconic and would recommend it as a great place to work and that 80% of our employees would recommend their managers to others.
We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our shareholders.
At Arconic, we:
Act With Integrity.
We lead with respect, honesty, transparency and accountability.
Safeguard our Future.
We protect and improve the health and safety of our employees, communities and environment.
Grow Stronger Together.
We cultivate an inclusive and diverse culture that advocates for equity.
Earn Customer Loyalty.
We build customer partnerships through best-in-class products and service.
Drive Operational Excellence.
We pursue continuous improvement through innovation, agility, people development and collaboration.
Create Value.
We achieve success by generating and growing value for our shareholders.
Arconic reaffirms its policy to provide equal employment opportunity in recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company-sponsored training, access to facilities, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs, recalls or termination of employment to all employees without discrimination because of race, color, religion, national origin, disability, sexual orientation, gender identity/expression, veteran status, genetic information, sex or age (within statutory limits). Arconic is in compliance with all relevant Equal Employment Opportunity and Affirmative Action Laws and Regulations.

Position Description

Arconic is currently in search of a Customer Success Manager to manage and lead our North American inside sales organization for Aluminum Extrusions, AEX, in Lafayette, Indiana.
At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do.
JOB DESCRIPTION-
This department is responsible for the entire quotation process that includes both presales and marketing, order management, quote follow up and ensuring customer satisfaction by providing world class customer service.
The Arconic facility in Lafayette focuses on Aluminum Extrusions (AEX) and serves the global aerospace and automotive markets with the most specialized engineering, highest quality, and the greatest breadth and depth of forgings and extrusions. Our vertically integrated capabilities and deep materials science expertise in aluminum and titanium structural casting is taking the industry to new heights. This Business Unit is also home to our suite of direct and hybrid additive offerings.

Primary Responsibilities
- Providing the highest level of expertise in managing and directing the Inside Sales organization.
- Motivating, training, developing and providing professional growth for the ISR's and Team Leads.
- Engage with both Sales Teams, Leadership and Marketing Teams to facilitate value added conversations and opportunities in the marketplace while maintaining Sales Team as key face to external customers.
- Build Relationships and collaborate with internal stakeholders and across functions, Suppliers, Commercial Partners, Supply Chain, Operations and Finance.
- Report and present to Commercial Lead Team and Executive Lead Team implications of various business decisions utilizing key commercial metrics (AR, FCF, Rev, Margin) and the resulting impacts on these metrics.

- Developing, merging, and implementing procedures and systems to be used by the Inside Sales and Marketing/Presales organization to allow for sharper, quicker service to our customer base.
- Handling/resolving customer complaints including interfacing directly with customers, sales representatives, and plant personnel on customer service issues.
- Own and develop procedures, policies, and processes to reconcile customer Account Receivables (A/R) and Unadjusted Items. This includes leading all activity and reporting for AEX commercial surrounding any deductions, overpayments, claims, quality credits, collections of past due ARI’s, receivables, etc.
- Must lead, provide solutions and take actions as necessary to optimize cash flow.
- Approving, improving and maintaining all Arconic IT computer systems related to Customer Service & Marketing/Presales as a user of those systems. Ensures Oracle/EBS compliance as required to meet internal and external customer requirements.
- Ensuring Quality systems compliance (QS-9000, TS16949, etc.) in the customer service/inside sales activities.
- Ensuring compliance of external customers customer service requirements, including interfacing with external customer computer systems and customer portals.
- Monitors and reports regularly on Customer Service & Marketing/Presales performance related to external customers and internal process.
- Manage all budget activity associated within your departments.
- As staffing & workload require, this position may temporarily fill-in & assume the duties of an Inside Sales Representative.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lafayette, IN 47905: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Marketing: 5 years (Required)
• Inside/Outside Sales: 5 years (Required)
• Customer service: 5 years (Required)
• Manager or supervisor: 5 years (Preferred)

Work Location: One location

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