Job description
As a Customer Sales and Support Specialist – Bilingual you will be responsible for inbound and outbound customer sales calls and customer service support while exceeding customers’ expectations for sales responsiveness, order processing, order tracking and other related support functions. Additionally, this position works closely with assigned territory outside sales personnel to support the achievement of quarterly and annual sales budgets.
Key Responsibilities
- Handling inbound orders in assigned sales territories and market segments
- Develop a detailed understanding of all Traffic Solution products and applications
- Develop and maintain a detailed knowledge of all customer market segments and their needs
- Provide solutions for customers based on extensive product knowledge and a sense of urgency based on customer needs
- Provide timely quotations requested by assigned territory customers and assigned outside sales personnel
- Provide customer support services through order tracking, acknowledgments, confirmations of orders, RMA processing
- Process customer complaints and coordinate with other functional areas to identify a solution
- Collaborate with multiple functional departments to ensure an outstanding overall customer experience
- Must be fluent in Spanish
Qualifications
- 4-year degree or equivalent experience preferred; High school diploma required
- Two or more years inside or outside sales experience a plus
- Proven record of meeting- exceeding annual sales quota budget a plus
- Basic knowledge of MS Excel
- Experience working for a manufacturing company a plus
- Strong familiarity with TMS systems is a plus
- Familiarity with ERP systems is a plus
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are “One PPG” to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday – everyday.
We continuously learn. We develop our people to grow our businesses.
PPG Way: (Click here to learn more about the PPG Way)
We are One PPG: http://one.ppg.com/
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf
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