Job description

Front End Lead Position Description

Position Summary: The primary responsibility is to ensure an efficient and effective "front-end" of the store. This position works under moderate supervision and must work closely with customers, management and other Team Members.

Essential Duties and Responsibilities:

· Delegate tasks and assist customers on transaction issues.

· Communicate performance issues, including, but not limited to attendance, customer service issues, policy violations and till shortages to store management. Assist management with Cashier performance evaluations.

· Monitor cashier accuracy standard. Properly provide authorization, as needed, to complete transactions.

· Work Customer Service/Refund counter assisting transactions including, but not limited to, customer returns and refunds and check approval. Know and communicate Outdoor Supply Hardware Return Policy.

· Address customer questions and complaints, exercising tact and good judgment, and involving Management as required to resolve customer issues.

· Extensive knowledge of merchandise carried in the store and where it is located and how to find in P.O.S., in order to direct and assist customers.

· Aware of fraudulent situations, including but not limited to, counterfeit currency, refunds and shoplifters by using computer sales history and excellent customer service.

· Ensure that cashier stations, counter areas, and the entire "front-end" of the store is kept clean, neat, organized, stocked and faced.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location

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