Job description
Company Overview:
This position specifically provides services through our Apricus branded specialty network company. Whether it is durable medical equipment, home health, transportation & translation, diagnostic imaging, or another specialty network solution, we are here to take the ball and run with it. Job Description:
The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
This position specifically provides services through our Apricus branded specialty network company. Whether it is durable medical equipment, home health, transportation & translation, diagnostic imaging, or another specialty network solution, we are here to take the ball and run with it.
This is an onsite position with the option of moving to a hybrid schedule after 90 days, dependent on continued successful performance.
- Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
- Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately.
- Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.
- Updates databases with documentation related to customer interactions and steps taken to serve customer needs.
- Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms.
- May schedule field sales/service visits or escalate to partners as appropriate.
- Handles requests for additional company materials.
- Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.
- High School Diploma or Associate Degree in Business Administration or Health Management, Medical Administration.
- Workers’ Comp or Healthcare experience a plus (preferred)
- 1-2+ years of Call center experience. Health care environment preferred.
- Prior sales/negotiating skills preferred, but not required
- Ability to multitask
- Ability to work in a fast paced work environment and multi-task
- Intermediate to Advance Microsoft Office Suite knowledge (Word, Excel, Outlook, PowerPoint).
- Bilingual - Spanish helpful but not mandatory
Skills:
- Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Positive Attitude – Finds the most effective and efficient way to complete tasks, regardless of obstacle, while continually offering support and comfort to injured worker, teammates, and clients
- Flexibility/Adaptability – Able to adapt to changing procedures, accept change and engage it
- Active/Continuous Learner – Recognizes own strengths and weaknesses and actively seeks skills, techniques, and methods to develop
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